Job Description

:

The Assistant Manager, Customer Services will provide administrative support for Order, Sales and Operations for the organization.

What You Will Achieve

• Maintaining high levels of customer service SLAs and metrics: to secure timely, accurate, and compliant processing of sales orders, billings and pricing
• Reviews and approves process maps and SOPs: as part of the regular housekeeping cycle and updates required due to process changes \xe2\x80\x93 this ensures the Team has up-to-date references to operate with quality consistently, productively, and in a measurable manner.
• Key UAT support for IT projects: new interfaces, new tools, new portals pertinent to Order Management/Customer Services for affiliate.
• Operation Reports & Tracking: Responsible for Weekly Retail sales performance reports, Fill Rate/Customer Service KPI reports, Visitor Ad hoc Report, Retailer Review Report, Yearly Performance Reports and other miscellaneous reports
• Key coordinator between APAC Hub and Kuala Lumpur business: manage container shipment schedule, including ad hoc urgent orders.
• Revenue & Brand Support: Coordinate between Brands and APAC Hub by managing shipments and ensure fulfillment of orders to the counters for new launches, new doors.
• BI Lead: Rectify the discrepancies for any brand reports.

The above statements reflect the general details considered necessary to describe the principle functions of the job identified and shall not be considered as a detailed description of all the work required inherent in the job.
Qualifications

What You Will Need

• 7 years of relevant experience, preferably with an MNC
• Able to work with confidential and sensitive information
• Good strategic thinker with strong analytical skills that is experienced in managing complex data in a high profile organisation
• Strong written and verbal communication skills in English and Bahasa Melayu with strong networking and relationship building skills.

What We Offer

• We provide market-competitive packages and trainings to our staff to ensure they are well-rewarded with room to excel in their career:
• Opportunities to learn and lead: we provide on-the-job trainings to ensure employees are equipped with the most up-to-date skillsets and knowledge.
• Career development: we work with you to advance your career through short-term assignments, relocations and new experiences.
• Work-life balance as a priority: we offer benefits and implement policies to help employees balance their personal and professional priorities

Who We Are
We are the global leader in prestige beauty \xe2\x80\x94delighting consumers with transformative products and experiences, inspiring them to express their individual beauty through our high-touch offerings. We are a brand-led business and the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and innovation \xe2\x80\x94 a desire to push the boundaries and invent the unexpected \xe2\x80\x94 as we continue the bold work of our founder Est\xc3\xa9e Lauder.

We are a values-driven organization. Our actions are rooted in the Lauder Family values of respect for the individual, uncompromising ethics and integrity, generosity of spirit and fearless persistence. Building on these core values we also abide by the following principles

• Unwavering commitment to quality and excellence.
• Infusing creativity and innovation throughout all aspects of the business.
• Nurturing and developing world-class talent.
• Cultivating an inclusive and diverse workplace.
• Acting responsibly and caring for the communities we serve.

Job: Customer Service
Primary Location: Asia Pacific-MY-14-Wilayah Persekutuan
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2318818

Est\xc3\xa9e Lauder