Assistant Manager, Digital Customer Experiences
Kuala Lumpur, Malaysia
Job Description
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At AIA we\xe2\x80\x99ve started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we\xe2\x80\x99re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
WE ARE LOOKING FOR .....
To assist the Application Manager in implementation and execution of all initiatives according to the IT division strategy
He/She manages the solution area under him/her and the roadmap for the technology platform or the end solutions supported and acts as the SME for key technology areas. To implement solution according to design philosophies emphasizing on system attributes such as flexibility and modularity.
Roles and Responsibilities:
Design
- Accountable and responsible for a set of solution portfolio to ensure the design and architecture of solutions are scalable and performance optimized
- Ensure business and functional requirements are translated to system solutions
- Lead the development, design, and implementation of new applications and changes to existing information systems and software packages.
- Act as the IT/technical lead in medium to major projects/initiatives that drives the business growth
Development
- Develop software codes based on best practices and guidelines
- Perform unit & SIT testing before deploy system for UAT test
- Support and solve UAT issues
- Execute 2nd level production and incident support through close interaction with 1st level support
IT Application Management
- Implementation strategies based on business requirements, long-term strategy, and creative design
- Execute the mid and short term strategic plan in alignment to the changing business environment
- Ensure risk assessment process is supported by complete technical assessment
- Ensure deployment adhere to a defined change and release management
- Ensure support system availability through controls and monitors of system health
- Manage and ensure initiatives/projects are delivered in within time, budget and scope
- Ensure all SDLC documents in placed for all initiatives/projects
- Ensure 2nd level incident resolution within defined service level
Resource & Team Management
- Optimize resource planning and utilization to deliver maximum output to support business demands
- Coach and mentor team to acquire the technical skills with best practice to execute their jobs.
- Ensure performance in alignment to division and company strategy
Scale of projects/systems handled
- Medium to high complexity projects as IT/technical lead which is the role accountable for end-to-end application delivery. Collaboration with Product Manager, Business Planner, vendor and infrastructure are also key part of the role undertaken
- Type of projects/initiatives handle by this role inclusive:
- Brand new portal or Revamp of existing portals flow by providing seamless and better experience to internal staff/customer.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
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Job Detail
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Job IdJD923673
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned