Job Description

The Assistant Manager, Digital Engagement Center is responsible to manage the team to drive Appointments and adhere to or increase the conversion rates of engagement for Taylor\'s Higher Education. He/she is accountable for achieving the team sales target by delivering quality solutions to prospective students and parents via all relevant channels; digital or face-to-face.

Grow

Enrolment

• Responsible for Taylor\'s Higher Education (New Local, Transfer, and Postgraduate) outbound and inbound digital engagement to all prospect students and parents, and to also assist in enrolment-related activities if needed.
• Accountable for managing department\'s operation in achieving team Appointment and Visitation Target and Growth by annual and cycle.
• Co-develop the digital engagement strategies with the Head and operationalize the business plans.

Wow

Student Experience

• Ensure that excellent customer service is provided at all times to new prospective students and parents through all relevant channels; digital or face-to-face.
• Ensure timely responses to all enrolment-related requests by prospective students and parents through all relevant channels; digital or face-to-face.
• Expand best practices in engaging prospective students and parents via all relevant channels.
• Manage audit & quality assurance to assess team competency and execution quality.

Cost Leadership

• Optimize the outbound and inbound digital engagement by improving pipeline conversion, process efficiency, and productivity of the team.
• Assist in producing relevant reports as requested by the Head.
• Manage engagement of Student Ambassadors.

High-Performance Organization

• Manage and cultivate a performance-driven culture within the team through recruitment and coaching of potential talents in collaboration with Sales Trainer.
• Manage digital engagement strategies and business plans with the team and relevant stakeholders with clear roles and responsibilities.
• Ensure that all prospective students\' information is accurately maintained and updated in Taylor\'s CRM system.
• Coordinate meetings, staffing requirements, and staff briefings.

Taylor\'s Education Group