Job Description

Description:

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features approximately 250 guestrooms, a three-meal restaurant, Large Ballroom, 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool

We are currently looking for a Lead Host - Food & Beverage to join us as we continue to embark this exciting journey with the hotel.

This position reports to the hotel Food & Beverage Manager.

Customer Service

\xc2\xb7 Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay.

\xc2\xb7 Assists with Host duties and operational needs in all areas including Housekeeping and Food and Beverage

\xc2\xb7 Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

\xc2\xb7 Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeds the corporate target.

\xc2\xb7 Maintains positive working relationships with both guest and colleague.

\xc2\xb7 Establishes a rapport with guests maintaining good customer relationships.

Operational

\xc2\xa7 Supervises the Hosts of the hotel.

\xc2\xa7 Acts as Manager on Duty in the absence of the Hotel Manager and General Manager.

\xc2\xa7 Ensures that minimum brand standards have been implemented.

\xc2\xa7 Trains and coaches gallery host to carry out duties with brand standards.

\xc2\xa7 Works closely with the Hotel Manager - Guest Services and other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

\xc2\xa7 Works in a supportive and flexible manner with other departments, in a spirit of \xe2\x80\x9cWe work through Teams\xe2\x80\x9d.

\xc2\xa7 Maintains par stocks of all equipment and guest supplies as required.

\xc2\xa7 Warm welcome to all guests to Hyatt Place

\xc2\xa7 Performs check in and check out procedures and verify guest payment details, register the guest with the Public Security Bureau and assign a room.

\xc2\xa7 Assists each guest to become familiar with the hotel services and amenities.

\xc2\xa7 Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.

\xc2\xa7 Ensures the Front of House areas are well maintained and clean at all times.

\xc2\xa7 Clears and resets counters or tables at the end of each course.

\xc2\xa7 Fully conversant with all aspects of the Rooms and Food and Beverage Computer Systems.

\xc2\xa7 Computes bill and accepts payment

\xc2\xa7 Performs the function of cashier as required.

\xc2\xa7 Verifies cash received and ensure the genuine money that has been collected.

\xc2\xa7 Verifies all credit cards presented by guest to ensure validity of the card.

\xc2\xa7 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

\xc2\xa7 Have a thorough knowledge and understanding of all food and beverage items on the menu and have the ability to recommend Food and Beverage promotion and up sell alternatives.

\xc2\xa7 Conducts property tours for new hires and clients as necessary to assist the Sales department.

\xc2\xa7 Oversees group reservations to ensure that they are pre-assigned and pre-keyed.

\xc2\xa7 Walks through of public areas and kitchen with follow up report/checklist.

\xc2\xa7 Responsible for overseeing meeting room set up/tear down for internal and external clients.

\xc2\xa7 Responsible for overseeing E-Room and make sure all equipment are working properly.

\xc2\xa7 Inventory control of Gallery supplies and kitchen supplies

\xc2\xa7 Responds to the comments from the consumer and ensures that the relevant changes are implemented.

\xc2\xa7 Checks incoming food products and ensures that all food is in accordance with order sheets and receiving records

\xc2\xa7 Assists and monitor closely the requirements of food quality and order the food items at the right time

\xc2\xa7 Oversees FIFO (first in/first out) process with Food & Beverage

\xc2\xa7 Be familiar with all coffee, tea, beer, wine and distilled spirits knowledge and be capable to provide excellent beverage service to guests.

\xc2\xa7 Coordinates with Sales Department and follow up the food request and meeting room setup in BEO. makes sure Hosts to provide satisfied service to meeting planners and meeting guests.

\xc2\xa7 Control food costs through the proper management of food and drink inventories on daily basis and payroll expenses for both full time employees and part time casuals.

Personnel

\xc2\xa7 Ensures the punctuality and appearance of all Guest Service associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department\xe2\x80\x99s grooming standards.

\xc2\xa7 Develops the skills and effectiveness of all guest service associates through the appropriate training, coaching, and mentoring.

\xc2\xa7 Prepares and posts weekly duty roster, making sure that they reflect business needs and other key performance indicators.

Other Duties

\xc2\xa7 Attends and contributes to all training sessions and meetings as required.

\xc2\xa7 Reads the hotel\'s Associate Handbook and have an understanding of and adhere to the hotel\'s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.

\xc2\xa7 Ensures high standards of personal presentation and grooming.

\xc2\xa7 Responds to changes in the Host function as dictated by the industry, company and hotel.

\xc2\xa7 Carries out any other reasonable duties and responsibilities as assigned.

Qualifications:

Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management. Minimum 2 years work experience as Assistant Outlet Manager or Team Leader/Captain in a hotel or large restaurant with good standards.

Hyatt