Job Description

At AIA we\'ve started an exciting movement to create a healthier, more sustainable future for everyone. If you believe in developing a better tomorrow, read on. About the Role . Perform System administration for AIA Global HRIT Platform . Supporting HRIT Lead & Manager on work assignments. . Able to manage Workday functional modules . Ensure solutions are consistent with global standards and ensure global Solutions architecture team is aligned. Provide L2 support to resolve any system related issues. Ensure resolution time meeting SLA target. Manages all assigned Incident & Change Requests and deliver according to the target resolution time. Self-discipline and good deliverables to promote accountability and trust at work. Perform system configuration and customization. Monitor system notification (errors) and take appropriate actions. Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base. Support Manager in executing proof of concepts (POCs) for new Change Request when necessary. Provide training with end users in several ASPAC locations if necessary. Participate in regional project activities with HRIT focus. Successful system and process integration, efficient SLA driven end-user support and communications. Delivery of system and business process training for PCR. Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required. Job Requirements : Education University / College graduate in computer science or other relevant discipline. Experience 5 to 7 years\' relevant experience in regional solution/system support. Strong knowledge in Workday Certifications/licenses Relevant Workday certification. Experience in Workday modules as follows: Talent & Performance module Succession Planning Security Reporting & Analyt Special skills SLA familiarity and performance driven work culture. Good problem solving and analytical skills. Good communication and presentation skills. A good team player Consistent and proactive in BAU operations and deliverables

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