Job Description

Key Responsibilities

1. Recruitment & Onboarding

Assist in developing and executing recruitment plans in collaboration with department heads. Coordinate job postings, candidate screening, interview arrangements, and onboarding processes. Prepare employment contracts, letters, and ensure all documentation and approvals are in order. Conduct employee orientation and ensure proper handover of HR policies and property rules.

2. HR Administration & Compliance

Maintain accurate and up-to-date employee records, HRIS data, and personnel files. Handle monthly payroll submissions, attendance, overtime, and leave management. Ensure compliance with Malaysian employment laws, statutory contributions (EPF, SOCSO, EIS), and internal HR policies. Assist in preparing HR reports (turnover, manpower, leave utilisation, training hours, etc.).

3. Employee Relations & Engagement

Support in fostering a positive and inclusive workplace culture. Coordinate staff events, engagement activities, and recognition programmes. Handle employee grievances, disciplinary matters, and counselling sessions in a fair and confidential manner. Conduct exit interviews and compile feedback for management review.

4. Training & Development

Identify training needs with department heads and assist in developing annual training plans. Coordinate internal and external training programmes and maintain training records. Support the implementation of Ascott's learning initiatives and e-learning platforms. Track training effectiveness and staff development progress.

5. Performance Management

Support the Residence Manager in implementing performance appraisal systems and KPI reviews. Follow up with department heads on performance evaluations, probation confirmations, and promotions. Assist in monitoring talent development and succession planning activities.

6. HR Projects & Initiatives

Participate in HR projects that promote operational efficiency, engagement, and culture enhancement. Support CSR activities, safety & health campaigns, and Ascott initiatives. Assist in internal communications and ensure HR information is clearly communicated to all staff.

Qualifications & Experience

Bachelor's degree or diploma in Human Resource Management, Business Administration, or related field. Minimum 3-5 years' HR experience, preferably in hospitality or service industry. Familiar with Malaysian Employment Act, statutory regulations, and HR best practices. Experience in recruitment, payroll coordination, and employee engagement. Proficient in Microsoft Office and HRIS systems. Strong interpersonal and communication skills in English and Bahasa Malaysia.

Competencies / Personal Attributes

Approachable, empathetic, and service-minded. Organised, detail-oriented, and able to manage multiple tasks effectively. High level of integrity and confidentiality. Team player with good collaboration and people management skills. Proactive and solutions-oriented; able to work independently with minimal supervision. Passionate about employee experience and culture building.

Key Performance Indicators (KPIs)

Timeliness and accuracy of HR documentation and payroll submission. Staff turnover rate and retention. Employee satisfaction and engagement scores. Training completion rate and compliance with HR policies. Audit and statutory compliance levels.

Working Relationships

Works closely with all Department Heads and Supervisors. Liaises with external HR service providers, recruitment agencies, training vendors, and government departments. Provides day-to-day HR support to all employees across the property.

Additional Notes

The role requires a balance of administrative precision and people engagement. Expected to actively contribute to maintaining the property's reputation as an employer of choice through fair, consistent, and caring HR practices.
Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

Additional leave Health insurance Maternity leave Meal allowance Professional development
Experience:

Human Resources: 3 years (Required) Hospitality or Service Industry: 1 year (Required)
Work Location: In person