Job Description

Job description

Some careers shine brighter than others.

If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager Operations.

The Opportunity:

Acquire a broad understanding of all the Corporate Action processes and market specifications for various markets assigned and to allocate work on a daily basis to Global Support Executives. Overseeing the processes and to handle escalations and process related query resolutions. Plan capacity daily and intra-day based on projections and volume analysis and allocate/reallocate resources within the team. Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements. Understand MI requirements enough to be able to produce, analyse and interpret MI. Provide leadership to team assigned, consistent with Group and Company policies and standards. Lead a cohesive team, working in a supportive team environment driven by people centric values. Motivate and to ensure effective development of individuals to meet business targets.

Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework"

All Securities Managers are required:-

1. To maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

2. To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GCS.

3. To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

What you\xe2\x80\x99ll do:

Leadership & Teamwork

• Effectively drive and manage change to achieve business goals. (eg: process improvements/changes in procedures)
• Lead by example through service excellence and driving Quality initiatives for improved customer satisfaction.
• Reward and recognise service excellence.
• Create robust team environment where skills and knowledge is shared to achieve team and business goals.
• Knowledge and experience is shared with team members, providing assistance on referred/technical issues.
• Progress reviews on performance are undertaken within agreed timescales. Advice and guidance is given in a constructive manner.
• Supporting the initiatives undertaken by the management, HSS, HDPM and Group

Customers

• Monitoring \xe2\x80\x98Service Quality\xe2\x80\x99 of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognise, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.
• Customer related data are handled in accordance to DPA and the Group Risk and Compliance standard.

Operational Effectiveness & Control

• Ensure daily operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing.
• Monitor the process productivity to ensure quality targets are achieved. Issues/problems are fully analysed and resolved or escalated. Appropriate action is taken to prevent recurrence.
• To acquire a broad understanding of the corporate action processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily corporate action processes.
• To have a tight control to prevent any operational losses by establishing methods and check points to scrutinise exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
• To smoothen the impact of erratic workflows/volumes through effective capacity planning, leave management and process prioritization by allocating/reallocating resources across the various markets.
• Ensure \xe2\x80\x98knowledge retention\xe2\x80\x99 in the section by reinforcing concepts through continuous staff training and cross training across the various markets. (To address the effects of attrition).
• Procedural changes/new initiatives are fully communicated to and implemented by the team. Team members consistently maintain a high level of customer service by achieving established SLAs.
• To co-ordinate and assist the management team while initiating business recovery measures. To monitor Operational Risks and implement risk mitigating plans.
• To support Business Continuity Plan (BCP) by implementing the changes and adhering the BCP Group guidelines as well as HSS BCP guidelines.

Requirements

What you will need to succeed in the role:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position
• At least 12 months in a supervisory role, with exposure to appraisals, counseling, team building, and staff development
• Experience in Securities processing environment especially in Corporate Action would be an added advantage.
• Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
• Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people.
• Potentially willing to work non-standard Asian hours (e.g. UK hours)

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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