Job Description

KEY RESPONSIBILITIES

• 24x7 support - receives and looks into alerts to determine genuine security incident.
• Actively monitors the system for suspicious activity and threats.
• Carries out triage, classifying and prioritizing alert.
• Security threat analysis send notification to TM SOC customers.
• Mitigates simple and common threats while escalating complex threats to Tier 2.
• Creates new tickets for alerts with potential of incident and require Tier 2.
• Collects data and context necessary to initiate Tier 2 work.
• Oversees and configures security monitoring tools.
• Manages normal daily incident response like simple alert to customer.
• Provide 1st level support for security incidents/technical problems that comes under the scope of TMONE SOC.
• Maintain signature and firmware, router or firewall access-list blocking based on the requirement of countermeasure during attack.
• Act as part of a team providing security incident response ownership for TMONE MSS clients.
• Proactively monitor the subscribed global intelligent system and update the necessary system.
• Communicate effectively and provide coordinated services to TMONE MSS clients and ensure that all Service Level Agreement pertaining to security incident response and management is met.
• Prepare weekly or monthly report and ad-hoc report for selected premium clients.
• Perform problem analysis, resolution and system recovery within committed SLA.
• Send monthly newsletter.

• Bachelor\'s Degree Computer Science/IT/Engineering (Computer/Telecommunication) or equivalent.
• SOC Analyst certification \xe2\x80\x93 IBM SIEM, IBM Certified SOC Analyst or EC-Council Certified SOC Analyst is preferable.

• 2 year(s) of working experience in IT Security will be an added advantage.

• MENARA TM ANNEXE 1, KUALA LUMPUR, Wilayah Persekutuan