Assistant Manager, Sp Adhoc & Ifft My

Malaysia, Malaysia

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Advise branched to perform maintenance (Freeze/hold/DNA /CNA)of the account involved,
Review and analyse the Police Reports or Complaint and identify the transactions in questioned by reviewing the statement of Account involved.
To evaluate further on customer's portfolio and profile to establish the reported case/s.
Identify all other accounts which was related and to alert the Branch of the related account on their action/s accordingly.
Tracking on Follow up action/s required to be taken by the Branch and team members until closure.

Monitoring of timeline for all cases submitted not to breach the SLA set by Management.
to create internal STR, watchlist tagging request and mule record in IFP

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