Job Description

Job Purpose:

To lead and manage the operations of the Student Central, ensuring a student-first, service-oriented experience that supports student success, engagement, and retention. The Head of Student Central will oversee key student-facing services including enrolment, records, finance advisory, timetabling, student communications, and general support services.

An academic background is essential to effectively align student services with the institution's educational mission and to ensure seamless integration with academic policies and practices.

Key Responsibilities:

Strategic Leadership & Operations

Develop and execute strategic plans for Student Central aligned with the institution's goals. Lead a team to deliver high-quality student services and support. Oversee the day-to-day operations of Student Central, ensuring efficient, consistent service delivery. Implement systems, policies, and service improvements to enhance student experience. Manage budgets, resources, and service-level KPIs.

Student Experience, Engagement & Events

Champion a student-first approach across all services and touchpoints. Plan, oversee, and evaluate key student events including:

Orientation & Induction Week

Student Engagement/Wellness Weeks

Cultural & Awareness Campaigns

Convocation / Graduation Ceremonies

Town Hall Sessions & Student Forums

Student Awards & Recognition Events

Collaborate with Student Affairs, Marketing, Faculties, and Clubs/Societies for joint event planning. Ensure all events are inclusive, accessible, and align with the institution's values and policies. Analyze student feedback and event participation to improve future initiatives.

Process Management & Compliance

Ensure data accuracy in student records, enrolment, and academic progression tracking. Maintain compliance with institutional, national, and regulatory standards (e.g., MOHE, MQA). Lead internal audits and service reviews related to student operations.

Team Leadership & Development

Manage, mentor, and develop the Student Central team. Foster a collaborative and high-performance work culture. Lead training programs to ensure consistent and effective service delivery.

Key Requirements:

Qualifications:

Bachelor's Degree in Education, Business Administration, Student Affairs, or related field. Master's Degree is an advantage.

Academic background is essential, preferably with experience in an educational or university setting.

Experience:

Minimum 7-10 years in student services or academic administration, including leadership roles. Proven track record in managing student-facing operations and improving service delivery.

Skills & Competencies:

Strong leadership, interpersonal, and communication skills. Excellent organizational and problem-solving abilities. Data-driven and student-experience oriented. Familiarity with student information systems (e.g., Banner, SITS, or equivalent). Knowledge of local higher education policies and standards.
Job Type: Full-time

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person