Job Description

"The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have." The Opportunity: Process/Function Description: This positions lies within the FX and Precious Metals Options Confirmation Team in MSS Operations. The role would be to draft and review Confirmations and process all Outbound and Incoming Confirmations tasks across the FX and Precious Metals Options Trades and Energy E2E processing, focusing and ensuring the timely confirmation retrieval within the EMIR and DFA requirements. Individual needs to have eye for detail, drive, passion for such work, and be a self-starter. Excellent spoken and written English is critical for success in this role. Meeting customer service delivery within agreed operating guidelines and the respective currency payment cut-off time and due diligence requirements are also a core aspect of this role. Role of Assistant Manager - Subject Matter Expert To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified PLA\xe2\x80\x99s. Responsible for relationship building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Manages the team performance within the department supporting all product lines and initiatives. Manages the daily operations ensuring that customers receive quality service through all channels of customer contact. AM is to ensure achievement of Performance Level Agreement (PLA) targets by self and the team, prevent and mitigate operational losses and utilize budget and resources within established requirements. AM together with the Manager of Operations conceptualizes, develops and implements process management and improvement initiatives to sustain acceptable degree of required performance and achieve business thrusts. What you\xe2\x80\x99ll do: Principal Accountabilities: Key activities and decision making areas Impact on the Business/Function

• Work closely with the Global teams to ensure confirmation retrieval is within Regulatory time lines.
• Build relationships between onshore and offshore teams to increase efficiencies and to create best practice.
• To work closely with Onshore business partners ensuring a high standard of communication maintained between teams.
• Active involvement in industry and market initiatives
• Fully support all Departmental projects and user testing
• Continuously evaluate existing processes, challenging current procedures and suggesting enhancements as appropriate, in order to improve the Customer Service Proposition and increase levels of efficiency and STP at all levels and enhance controls
• Continuously re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management
• Active involvement in working groups by gathering feedback from end users and providing input to the business on platform and design enhancements
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

Customers / Stakeholders

• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
• Customers are kept fully informed of progress.
• Periodical MI submitted accurately and in line with customer and business needs.
• Updates and procedural changes obtained and cascaded / recorded.
• Enhance systems and business knowledge relating to customers / processes and cascade to teams.

Leadership & Teamwork

• Motivate and develop team to meet business objectives.
• Create robust team environment where skills and knowledge openly shared to achieve team and business goals.
• Teams are regularly briefed and trained on any developments changes.
• Knowledge and experience are shared with teams, providing assistance on referred / technical issues.
• Advice and guidance is given in a constructive manner and positively.
• Be aware of issues within teams and resolve or escalate in appropriate and timely manner.
• Share knowledge, best practice and experience with colleagues at all levels to ensure they achieve their goals and business objectives.
• Ensure structured training plans are followed through for all new joiners. Create training packs and deliver training whenever required.

Operational Effectiveness & Control

• Effectively manage implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• Create and design reporting templates and tools for Operations Team.
• Work is organised and completed within agreed timescales, in accordance with procedures, PLA & FIM.
• Work is distributed / duties allocated between individuals in accordance with their experience / ability.
• Productivity and quality of work are monitored and achieved.
• Issues / problems are fully analysed and resolved or escalated. Appropriate action is taken to prevent recurrence.
• Procedural changes / new initiatives are fully communicated to and implemented.
• Encourage member to consistently maintain a high level of customer service.
• Ensure effective workflow management in order to meet timelines. And quality levels, checking and maintaining effective resource utilisation at all times.
• Contribute to contingency planning for the teams / sections.

Role context

• Role will be located in Kuala Lumpur and will cover primarily the FX and Precious Metals Options and Energy processing.
• The jobholder will not have people responsibility.
• The jobholder will be responsible of managing the day-to-day operations during the assigned work hours.
• Role will include supervisory authority such as DTP & Confirmation release. COAST approvals. The job holder is required to ensure that the functions are completed on a daily basis where required.
• Jobholder will be required to work closely with the existing AMO/MO in the team to ensure BAU functions are carried out accordingly within the stipulated Performance Level Agreement (PLA).

Management of Risk (Operational Risk / FIM requirements) The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department. Observation of Internal Controls The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Requirements
What you will need to succeed in the role: Knowledge

• Experience in FX and Precious Metals Options and Energy or Derivatives knowledge would be an added advantage
• A degree in accounting/finance/management/business administration. Higher qualification not a bar provided aspirations commensurate with the position.

Experience

• At least 5 years of relevant experience in Derivative Ops/Market Ops. Experience in Outbound Confirmations process would be an added advantage.

Skills

• Ability to speak and understand English and French (optional) fluently.
• Ability to write business letters and reports
• Good conversational/telephone skills
• Ability to learn quickly and transfer knowledge appropriately
• Possess knowledge on MS Office with good numerical and analytical skills.
• Flexibility to work shifts.
• Ability to build rapport with and relate to and effectively develop a wide range of people.
• Ability to maintain focus while working with voluminous data
• Ability to multi task
• Good Communication, planning and organizing skills.
• Good initiation of improvements. Open to Change.
• Able to work under challenging environment with tight timelines.

You\xe2\x80\x99ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued By HSBC Electronic Data Processing Malaysia Private LTD***