Job Description

As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals\' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco\'s promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

Objective of the Position:

Provide end to end order management support to Elanco\xe2\x80\x99s Affiliate in accordance with established processes and work procedures and in compliance with Elanco policies, Financial Reporting Compliance (FRC), local company legal and statutory requirements.

Managed inquiries from customers and proactively coordinate with internal stakeholders to resolve the issue/problem within stipulate time frame

Functional Task (including but not limited to):

• Create and confirm customer orders in a timely manner , actively monitor outstanding orders, and proactively manage customer expectations.
• Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers.
• Work closely with logistic service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of the fulfilment of outbound shipments.
• Generate billing according to the established Elanco billing policy and comply with countries tax requirement .
• Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.
• All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
• Work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or uses existing procedures to solve routine problems that may impact the customer satisfaction
• Support controls and regular checks to ensure compliance with internal control, standards, or rules.
• Support the delivery of service levels and KPI targets.
• Ensure that deadlines for report submission are met consistently. Through the use of appropriate tools (i.e. email or telephony system), promptly, responsibly and proactively handle and resolve customer or business partner queries or problems.
• Complete prescribed task/work under close supervision. Meet all compliance related requirements, including audit request, SOX Control and adherence to all Elanco policies and procedures.
• Actively support or participate with any project related to system enhancement, process improvement for order management with influence on accuracy, efficiency, and compliant order management process.
• Undertake other tasks that may be assigned from time to time, as required by Elanco Management.

Skills and Capabilities:

• Perform basics tasks requiring minimal prior experience
• Meticulous in details and post good analytical skills.
• Completes prescribed work under close supervision
• Anticipate and responds flexibly and empathically to customer needs and effectively manage their expectations.
• Positive working attitude with a high degree of initiative and is adaptable to change.
• Good interpersonal skill as frequent communication with stakeholders from various department would be required.

Education and Working Experience:

• Diploma/Degree in Finance/Accounting, Business Administration with 0 -2 years of related industry experience or equivalent in Order Management or other accounting function in an MNC or Shared Service. Encourage fresh graduates to apply.
• Basic knowledge and understanding of Order Management and Accounting Functions
• Have experience in supporting low to medium complexity tasks and participating in a small to medium size project initiatives.
• Basic knowledge and experience of SAP Module and MS Office Tools

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

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