Job Description

Role Responsibilities

To assist in directing and leading the Cash Team Operation (Payments) to achieve excellent service quality by meeting/exceeding service standards and achieving zero defect outward payments for the Bank through maintaining a motivated team, effectively managing the systems and processes within statutory guidelines & operational risk policy.

Responsibilities*

Strategy*

\xc2\xb7 Organise and lead the team to ensure all core work and operations are prioritized and completed without backlog to ensure services quality and elimination of frauds & losses.

\xc2\xb7 Enforce control mechanisms to ensure operations are in compliance with statutory guidelines and within Group Operations Risks.

\xc2\xb7 Manage and control the accuracy of accounting procedures.

\xc2\xb7 Review and implement effective systems and processes to enhance productivity.

\xc2\xb7 Support, manage and implement new collection related products introduced by Cash Sales.

\xc2\xb7 Ensure service performance standards are consistently met and reviewed.

\xc2\xb7 Instill service quality awarenesss and encourage continuous improvement in processes to meet customers\xe2\x80\x99 demand.

\xc2\xb7 Assist in managing operations cost through reduction in unit costs without impacting services standards.

\xc2\xb7 Key responsibilities cover SCBMB and its subsidiaries and associated companies, including SCSB.

\xc2\xb7 Ensure compliance with Regulators (PayNet & BNM).

Business*

\xc2\xb7 Work with and provide support to Product Manager & Sales groups to implement and develop new or enhance existing capabilities to ensure that new products requiring Account Services are met in a timely and efficient manner.

Processes*

\xc2\xb7 Monitor and authorise transactions in all relevant queues in timely manner.

\xc2\xb7 Ensure that all STS and dividend payments are processed on payment date and all instructions executed as per instruction given.

\xc2\xb7 Ensure weekly /quarterly stock is performed for CO/Draft Stock- Bulk or Float.

\xc2\xb7 Assist in ensuring appropriate internal controls and procedures for money laundering prevention are in place and functioning as intended. Where appropriate, assist in the investigation of financial crime risks.

\xc2\xb7 Ensure compliance with the Group\xe2\x80\x99s standards and regulatory requirements pertaining to Money Laundering and KYC.

\xc2\xb7 Be conversant with the Money Laundering Prevention \xe2\x80\x93 Know Your customer (KYC) requirements. Provide support to subordinates involved in projects or day-to-day operations of anti-money laundering activities. Undertake actions to ensure compliance with the Group\xe2\x80\x99s standards and regulatory requirements pertaining to Money Laundering, KYC and report suspicions.

\xc2\xb7 Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operations procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

\xc2\xb7 Participate in and/or support the Bank\xe2\x80\x99s effort in combating money-laundering activities.

\xc2\xb7 Ensure compliance with PayNet Operating Procedures.

People & Talent*

\xc2\xb7 Develop and motivate staff through team building and regular meetings and ensuring all staff are multi-skilled through job training, rotation and performance review.

\xc2\xb7 Provide training and coaching to staff on workflow and processes.

Risk Management*

\xc2\xb7 Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management.

\xc2\xb7 Undertake timely periodic business monitoring (self-assessment) activities within the business unit and escalate findings and/or breaches to Head CMS and UORM, when they occur.

\xc2\xb7 Timely update of monitoring conducted in ORMA Optial (if required).

\xc2\xb7 Ensure risks and issues identified are resolved in an appropriate and timely manner.

\xc2\xb7 Assist in the implementation of OR framework or other relevant OR initiatives.

Governance*

\xc2\xb7 Monitor the provision account services by internal and external parties to ensure service standards are met by implementing a proper performance monitoring and tracking system.

\xc2\xb7 Manage external service providers including courier companies; Ascertain, CFM & KLACH, and etc.

Regulatory & Business Conduct*

\xc2\xb7 Display exemplary conduct and live by the .

\xc2\xb7 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

\xc2\xb7 Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

\xc2\xb7 Ensure compliance with Regulators\xe2\x80\x99 (PayNet & BNM) policy and procedures.

Our Ideal Candidate

\xc2\xb7 Academic or Professional Education/Qualifications; ie standards required for roles : Diploma /Degree

\xc2\xb7 Licences and Certifications/accreditations; ie internal/externally required - NA

\xc2\xb7 Professional Memberships; ie required for roles for continuous development/ improvement/awareness of current practices etc - NA

\xc2\xb7 Bank training; ie mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific \xe2\x80\x93 Mandatory eLearning

\xc2\xb7 Languages; ie those required for roles \xe2\x80\x93English

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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