Job Description

Role Responsibilities T o assist in directing and leading the Cash Team Operation (Payments) to achieve excellent service quality by meeting/exceeding service standards and achieving zero defect outward payments for the Bank through maintaining a motivated team, effectively managing the systems and processes within statutory guidelines & operational risk policy. Responsibilities . Strategy . . Organise and lead the team to ensure all core work and operations are prioritized and completed without backlog to ensure services quality and elimination of frauds & losses. . Enforce control mechanisms to ensure operations are in compliance with statutory guidelines and within Group Operations Risks. . Manage and control the accuracy of accounting procedures. . Review and implement effective systems and processes to enhance productivity. . Support, manage and implement new collection related products introduced by Cash Sales. . Ensure service performance standards are consistently met and reviewed. . Instill service quality awarenesss and encourage continuous improvement in processes to meet customers\' demand. . Assist in managing operations cost through reduction in unit costs without impacting services standards. . Key responsibilities cover SCBMB and its subsidiaries and associated companies, including SCSB. . Ensure compliance with Regulators (PayNet & BNM). Business . . Work with and provide support to Product Manager & Sales groups to implement and develop new or enhance existing capabilities to ensure that new products requiring Account Services are met in a timely and efficient manner. Processes . . Monitor and authorise transactions in all relevant queues in timely manner. . Ensure that all STS and dividend payments are processed on payment date and all instructions executed as per instruction given. . Ensure weekly /quarterly stock is performed for CO/Draft Stock- Bulk or Float. . Assist in ensuring appropriate internal controls and procedures for money laundering prevention are in place and functioning as intended. Where appropriate, assist in the investigation of financial crime risks. . Ensure compliance with the Group\'s standards and regulatory requirements pertaining to Money Laundering and KYC. . Be conversant with the Money Laundering Prevention - Know Your customer (KYC) requirements.Provide support to subordinates involved in projects or day-to-day operations of anti-money laundering activities.Undertake actions to ensure compliance with the Group\'s standards and regulatory requirements pertaining to Money Laundering, KYC and report suspicions. . Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operations procedures, acquire relevant knowledge and training, provide support to superior and subordinates. . Participate in and/or support the Bank\'s effort in combating money-laundering activities. . Ensure compliance with PayNet Operating Procedures. People & Talent . . Develop and motivate staff through team building and regular meetings and ensuring all staff are multi-skilled through job training, rotation and performance review. . Provide training and coaching to staff on workflow and processes. Risk Management . . Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management. . Undertake timely periodic business monitoring (self-assessment) activities within the business unit and escalate findings and/or breaches to Head CMS and UORM, when they occur. . Timely update of monitoring conducted in ORMA Optial (if required). . Ensure risks and issues identified are resolved in an appropriate and timely manner. . Assist in the implementation of OR framework or other relevant OR initiatives. Governance . . Monitor the provision account services by internal and external parties to ensure service standards are met by implementing a proper performance monitoring and tracking system. . Manage external service providers including courier companies Ascertain, CFM & KLACH, and etc. Regulatory & Business Conduct . . Display exemplary conduct and live by the . . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. . Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. . Ensure compliance with Regulators\' (PayNet & BNM) policy and procedures. Our Ideal Candidate . Academic or Professional Education/Qualifications ie standards required for roles : Diploma /Degree . Licences and Certifications/accreditations ie internal/externally required - NA . Professional Memberships ie required for roles for continuous development/ improvement/awareness of current practices etc- NA . Bank training ie mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific - Mandatory eLearning . Languages ie those required for roles -English About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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