Job Description

Job Category: Supply Chain
:
The Assistant Operations Manager supports the SEA Distribution & Customer Service Manager in overseeing logistics operations and third-party logistics (3PL) providers in Malaysia. This role ensures timely and compliant inbound shipments, accurate inventory control, and effective Sales and Operations Planning (S&OP). The incumbent will drive operational excellence, resolve logistics issues, and contribute to continuous improvement initiatives across warehousing, delivery, and inventory management.
Responsibilities: * Logistics Operations

• Monitor purchase orders and coordinate with global planning and shipping teams for timely inbound shipments.
• Resolve shipping-related issues with freight forwarders.
• Ensure accuracy of Advanced Shipping Notices (ASN) and shipping documentation.
• Liaise with customs brokers to ensure compliance with local customs regulations.
• Coordinate with 3PLs for timely receipt of shipments and resolve operational/system issues.
• Manage 3PL relationships and drive cost reduction and service improvement initiatives.
• Reconcile inventory between internal systems (Oracle) and 3PL Warehouse Management Systems (WMS).

Ensure compliance with Regulatory Affairs and Quality Assurance (RAQA) requirements.

• Inventory Management

• Maintain optimal inventory levels of finished goods to meet Customer Service and Days on Hand (DOH) targets.
• Monitor and follow up on backorders and stock replenishment.

Perform month-end inventory reporting and reconciliation with Finance.

• S&OP Planning

• Support S&OP processes including data analysis, forecasting, and KPI tracking.
• Collaborate with commercial teams to incorporate marketing plans into demand forecasts.
• Analyze inventory gaps and coordinate with global planning teams to meet targets.
• Identify and execute strategies together with sales team for excess or slow-moving inventory.

Prepare distribution networks for new product launches, packaging changes, and product discontinuations.

• Documents & Data Maintenance & Enhancements

• Prepare and analyze weekly/monthly operational reports to enhance efficiency.
• Monitor 3PL KPIs and implement corrective actions as needed.
• Drive continuous improvement initiatives to elevate service levels.
• Create and update SOPs and work instructions for logistics processes.
• Support budgeting, forecasting, and OPEX management.
• Maintain Oracle data for product and customer master records.
• Collaborate with IT teams for system testing, troubleshooting, and enhancements.
• Lead vendor RFQ/RFP processes when required.

Travel: Once a week visit to 3PL (Shah Alam) to understand warehouse operations.
Qualifications:
Knowledge, Skills and Abilities:

• Strong interpersonal and communication skills (written and verbal).
• Proficient in logistics operations and inventory control.
• Skilled in data analysis and process mapping.
• Intermediate to advanced proficiency in Microsoft Excel, Word, PowerPoint, and Visio.
• Fluent in English and Malay.
• Team-oriented, customer-focused, and able to perform under pressure.

Work Environment:

• Office-based role with prolonged computer use.
• Occasional evening conference calls with UK/US stakeholders.

Experience:

• Minimum 5 years of experience in supply chain, logistics, or 3PL management.
• Experience in S&OP or demand planning is an advantage.
• Familiarity with Oracle or SAP ERP systems is preferred.

Education:

• Bachelor's degree in business administration, Supply Chain, Operations Management, or related field.
• Equivalent experience may be considered.

Skills Required