Job Description

Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We have around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we s Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We have around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us!. To know us better, check out this video https://bit.ly/3KOHSEI foodpanda's Central Operations is looking for an ASSISTANT PROJECT MANAGER (B2B) SENIORITY LEVEL : Mid-senior level FUNCTION : Live Operations LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia REPORTS to : Project Manager, Live Operations ROLE POSITIONING AND OBJECTIVES The Assistant Project Manager for foodpanda for business (B2B arm of foodpanda, selling employee benefits to companies and their employees to spend on our platform) will be responsible for owning, supporting and managing regional, strategic and cross-functional initiatives related to providing world-class support to customers. Projects and operations within the scope will include process and performance improvement, standardization and optimization of operations, amongst others. The Assistant Project Manager will need to work closely with multiple stakeholders from different locations and senior leadership to ensure the completion of projects on time and will be the single point of contact for all needs related to the execution and improvement of the Corporate Business customer support operation. The Assistant Project Manager is expected to be an individual contributor within his/her job scope. WHAT YOU WILL OWN: APM will be responsible for creating, tracking and delivering customer support projects, as well as driving operational performance improvement Meeting the scope and timeline of the initiatives, through the definition of milestones, tasks and resource management Reporting and documenting projects and key processes for its successful implementation Understanding end to end processes related to corporate customers to ensure best practices are being communicated to all stakeholders and implemented across markets Engage stakeholders to ensure deliverables as well as understanding of timelines, risks, escalation paths and responsibilities towards the project Manage communication with local and regional stakeholders to guarantee proper alignment Responsible for project dependencies as well as critical paths while keeping accurate project plans with real-time milestones Remove or escalate roadblocks and facilitate solutions and identify opportunities to streamline deployments ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE . Bachelor's or Master's degree in related fields (Economics, Engineering, Business, etc.) Planning and organizing to ensure a seamless execution of projects Self-starter with experience executing initiatives from start to finish Data-driven mindset to understand the business needs and find areas of improvement within the operation Problem solver with the ability to understand complex concepts and work with multiple stakeholders Strong stakeholder management skills to resolve escalations, negotiating compromise and influencing others Strong verbal and written communication skills Knowledge of process improvement frameworks (Lean Six Sigma etc.) or project management (Agile, PMP etc.) is a plus At Central Operations we 'Work smarter together', 'Always add value' & 'Look for trouble', these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.