Assistant Sales Manager, Telesales
Mont Kiara, Malaysia
Job Description
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JOB RESPONSIBILITIES Supporting the Sales Manager in managing the daily operation of the Telesales team to meet sales targets and in line with the Company\'s objectives and strategies Leads / Data Management
- Analyzing sales data to improve team revenue and ensure resources are properly allocated - priorities, leads distribution, Approved Rate (AR) & Average Order Value (AOV) gap.
- Monitoring random calls to improve quality, minimize errors and track operation performance.
- Monitor Revenue (validated & delivered), AOV and Delivery Rate (DR). Ensuring all relevant communications and data are updated and recorded. People Management.
- Reviewing the performance of telesales agents, identifying coaching needs and planning coaching sessions.
- Create motivational strategies that can support achieving sales targets.
- Supporting subordinates to solve difficult issues and giving suitable guidance and directions.
- Motivating and retaining telesales agents (if needed) based on their strengths and improvement areas. Performance
- Create appropriate call scripts/sales promotions/campaigns to attract customers.
- Monitor team KPI, give direction on which part that need to be improved and how to do it
- Monitor failed delivery to evaluate and improve sales quality.
- Work closely to L&D team for training materials in order to support team improvement.
- Provide input to Sales Manager on effectiveness of current sales strategy and improvement areas.
- Energetic, dynamic & professional in actions.
- Proficient in Bahasa Melayu and English
- Minimum 3-4 years experience in the same position, managing 50 personnel, preferably from insurance or the same business (herbal or cosmetic products).
- Strong coaching and leadership skills, ability to motivate team members and communicate effectively with all levels in the organization.
- Experience in team management on system, good analysis thinking and figure oriented to evaluate.
- Highly responsible and willing to work overtime.
- Familiarity with the start -up environment and good reporting skills are preferred.
- Free parking
- Health insurance
- Opportunities for promotion
- Rotational shift
- Commission pay
- Performance bonus
- Mont Kiara: Reliably commute or planning to relocate before starting work (Required)
- TeleMarketing Lead: 3 years (Required)
- English (Preferred)
- Health insurance
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Job Detail
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Job IdJD913577
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMont Kiara, Malaysia
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EducationNot mentioned