Job Description

Location:

Johor Bahru -

Salary:

Competitive

Type:

Permanent

Main Industry:

Other Industries & Skills:

Human Resources Purchasing & Supply Chain

Advertiser:

Job ID:

129715348

Posted On:

23 December 2023

Sephora, a division of LVMH \xe2\x80\x93 Mo\xc3\xabt Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

Sephora SEA\xe2\x80\x99s retail activity spans over 8 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia, New Zealand and Korea) with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Its digital activities span over eight countries (retail countries excluding India, plus Philippines). Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.

Sephora Malaysia

is looking to hire Assistant Store Manager for Sephora Mid Valley Southkey, Johor

Scope
style="margin-top:12.0px"-
-Be responsible for the overall store management by efficiently leading a team and ensure smooth operations to optimize sales and deliver outstanding customer service.
-Be an ambassador of Sephora and embrace working in a fast paced environment.

Responsibilities:

PEOPLE MANAGEMENT

Recruit & Retain

style="margin-top:12.0px"-
-Involved in the recruitment of store team together with HR department
-Maintain employee turnover and absenteeism

Train & Develop

style="margin-top:12.0px"-
-Ensure all new joiners are well trained and integrated into the environment
-Work with the Store Manager on training plans and objectives for the store team
-Coordinate training schedules and follow up with the Store Manager
-Develop the store team individual career path

Performance Management

style="margin-top:12.0px"-
-Work with Store Manager on individual and store objectives / KPIs
-Conduct annual, half yearly and quarterly individual performance review with the Store team.
-Provide constructive feedback and constantly provide coaching to the team for improvement.
-Propose internal promotions and transfers when necessary

Organize and Animate

style="margin-top:12.0px"-
-Conduct the store team briefing every shift-
-Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources.
-Ensure that the team\xe2\x80\x99s grooming and behavior are accordingly to the store\xe2\x80\x99s SOP
-Work with the Store Manager on any disciplinary issue
-Demonstrate the Sephora DNA to inspire and motivate the team
-Create a pleasant and exciting environment with great team spirit.

SALES MANAGEMENT

Drive Sales

style="margin-top:12.0px"-
-Responsible for daily store operations, achieving store sales and profitability and ensuring every customers receive great service experience
-Set and communicate the KPIs targets to the team during the daily briefing
-Communicate to the team on hourly sales achievements and take prompt action to achieve final goal when necessary
-Ensure the teams are aware of all the brands promotions mechanics and incentives
-Ensure that complimentary gift wrapping services are introduced, key product launches and initiatives are fully supported
-Be operationally hands on, working with the team on the sales floor to achieve KPIs set.

Optimize Store Profitability

style="margin-top:12.0px"-
-Keep abreast of direct competitors promotional activities and propose an Action Plan to the Store Manager
-Analysis the sales, KPIs, store\xe2\x80\x99s activity and propose action plan on a weekly and monthly basis
-Participate to cost management control
-Assist
the
Store
Manager
in
monitoring closely the store Profit and Loss

Customer Service

style="margin-top:12.0px"-
-Build
and
nurture
a
strong relationship with loyal customers
-Constantly focus on new members recruitment (CRM) to achieve the KPI set
-Coordinate with HQ CRM team to ensure the smooth implementation of Sephora\xe2\x80\x99s CRM operations and policies
-Manage and resolve customer\xe2\x80\x99s feedback
-Ensure that the every team member is trained on Mystery Shopper standard and the standard is practice consistently

Merchandising

style="margin-top:12.0px"-
-Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition.
-Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements.

Stock Management

style="margin-top:12.0px"-
-Monitor the stock inventory process to minimise shrinkage and accuracy in stock management; stock room is according to Sephora\xe2\x80\x99s guideline and standard.
-Liaise
with
Supply
Chain
on any stock issue.

Cash & Till Management

style="margin-top:12.0px"-
-Train staff and enforce Sephora\xe2\x80\x99s cash handling and shortage prevention procedures
-Ensure that store funds and deposits are maintained in accordance with Sephora\xe2\x80\x99s policies

OTHERS

style="margin-top:12.0px"-
-Ensure communication within Weekly Action Box is disseminated to the team and require actions are implemented and follow through.
-Ensure store compliance with Sephora audit processes and requirements
-Any other ad hoc duties assigned

Key competencies

style="margin-top:12.0px"-
-3 to 4 years\xe2\x80\x99 experience in store operations or sales management of which 2 years in leading and developing a team
-Experience in retailing, FMCG and hospitality industry is preferred
-Good analytical skills with an eye for detail
-Proven leadership skills
-Strong interpersonal communicate skills
-Service oriented with great passion for retail industry
-Proficient in MS Office

Reporting line & key stakeholders

The Assistant Store Manager will report to the Store Manager and be the right-hand man of the Store Manager, to be responsible of the store when the Store Manager is not on duty.

While at Sephora, you\xe2\x80\x99ll enjoy\xe2\x80\xa6

-The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams \xe2\x80\x93 people you can be proud to work with.
-The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
-The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there\xe2\x80\x99s always room to explore. It\xe2\x80\x99s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we\xe2\x80\x99ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

TipTopJob