Summary This position is responsible for managing the activities and procedures associated with complaints in the Asia Pacific and/or North America region. He/she is accountable for the day to day complaint management processes, and review and evaluation of service complaint cases and work orders to determine if the information received meets the criteria for a product complaint and categorize the cases into complaint and non-complaint, and the RCC (Regional Complaints Center) operational activities to ensure that the quality system compliance requirements are met per the relevant Standards, Corporate and Local Regulation requirements. This position is also responsible for driving continuous process improvement in the APRCC using competencies such as LEAN Management System to support the needs of the business and its customer
II. Key Responsibilities
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