Job Description

"The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have." Some careers shine brighter than others. If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Vice President. Why join us? The role is in compliance with the BCG layering i.e. adhering to the eight layers of the organisation. However, the complexity and team size are the basis for defining the role levels rather than the span of control. This is due to the complex and high risk nature of the business with direct Regulatory, Financial and Client impact. As part of the Markets Operations strategic model, HSBC have an operations hub in Kuala Lumpur, Manila and Bangalore within the Global Service Centre. These support multiple products and legal entities and are responsible for various functions within the trade life cycle. The operations are organised in product teams which are in line with the overall Markets Operations structure: Equities, Fixed Income, FX/MM, Cross Product Services, Client Data Services and Collateral Management & Client Valuation Operations. In addition there are other support functions including Finance, People Development and Business Risk & Control Management

• Ensure the smooth running of the Operations teams in Kuala Lumpur/Manila/Bangalore making sure an appropriate structure exists below the management level and that succession planning is in place
• Maintain high standards of control and minimal operational loss incidents
• Work with cross functional global product heads in Markets Operations to plan and execute future migrations, based on agreed end-state operating model
• Develop new ideas and strategic plans for how Kuala Lumpur/Manila/Bangalore can bring greater value to the global operations function
• Work with functional global product heads to ensure benefits from migrations are realised through cost benefits while maintaining / improving service levels
• Ensure consistent procedures are being followed for migrations from all locations and build capability in Kuala Lumpur/Manila/Bangalore to receive and manage functions
• Continue to improve processes once migrated, and realise efficiency savings. Conduct root cause analysis on repetitive process exceptions and implement fixes
• Establish appropriate metrics to monitor controls, productivity and service levels
• Recruit and train local staff as required
• Establish materials, training programmes etc to ensure specialist product and process knowledge can be retained and handed on appropriately to new staff
• Work with IT to implement both strategic and tactical change programmes

The Opportunity: Impact on the Business Adherence to Regulatory requirements. E.g. DFA & EMIR

• Address demands arising out of Regulatory change initiatives and its timely delivery per the required standard.
• Key Regulatory related risks articulated & escalated in a timely manner

Cost Review & Rationalisation

• Demonstrate a commercial mind-set when making decisions about cost and/or resources
• Reduce cost of Operations through initiatives such as Process Improvement and Best Practice / Standards reviews

Process Improvements and Cost Savings Realisation

• Lead the team to deliver efficiencies which result in tangible benefits and increases effectiveness of the department
• Support delivery of Markets Ops led initiatives

Support delivery of market-led initiatives

• Promote the case for change to colleagues and obtain their buy in and commitment. And ensure structured implementation of initiatives.

Partner and Input into Operating Model Strategy

• Ensure input into Target Operating Model approach and decisions with appropriate input as to offshore implications

Deliver - Offshoring Strategy

• Ensure Kuala Lumpur/Manila/Bangalore successfully take on board new migrations from the hubs with no negative impact on operational risk, client service, efficiency or cost

Engagement in Group wide initiatives

• Where appropriate, work with internal teams to improve the overall footprint and ensure we stay aligned to the Business goals

Create a change culture within the Operations

• Reflect change agenda and delivery in all Operational goals

Leadership & Teamwork Leadership \xe2\x80\x93 This is imperative across a number of key deliverables. Leadership should exist in driving Risk and Control Framework, instilling a change culture into the organisation, driving cross-departmental/divisional initiatives and discussions and representing Markets Operations at the necessary regional forums. Teamwork \xe2\x80\x93 Create an environment where both within and outside of your direct responsibilities, Markets Operations are viewed as team players, striving to deliver in partnership with colleagues in the organisation.

• Your Management team should be instrumental in creating this culture with you and realising that the successes that can be achieved are much more achievable collectively

Business Strategy & Global Focus \xe2\x80\x93 Understand the business strategy, the organisation and structure

• Enforcement of Risk & Control framework for Markets Operations
• Represent Markets Operations at the appropriate regional meetings
• Lead and challenge Management Team to evolve and improve process environment and develop subsequent levels of management in the organisation
• Maintain team engagement through development activities; training, coaching, succession planning and role modelling
• Regular dialogue with management team collectively
• Regular 1:1\xe2\x80\x99s with the team
• Create greater formality on communication through management layers
• In-depth understanding of how the business is organised/ structured and effectively articulate to the department
• Engage with wider teams to promote best practice and knowledge sharing

Operational Effectiveness & Control

• Partner with Risk Managers across Global sites to ensure joined up and consistent approach to risk and control
• Engagement in discussions around capacity and work drivers and setting of brightlines
• Work with Global Businesses to ensure that the framework is consistent across Markets Operations and Global in nature
• Create rigid risk & control environment from junior team members through to management team
• Support formal escalation framework across all aspects of Operations, including day to day operational risks and systemic risks
• Partner with Audit and Compliance regionally to resolve high audit items, deliver prompt resolution and actions, and take ownership where appropriate; and liaise with relevant Business stream to provide updates and transparency
• Drive a culture for escalation and compliance. Success managed through identification and remediation of daily issues and appropriate escalation to management. Lower Dollar number of actual losses versus previous year, no high risk audit points
• Successful involvement in Markets Operations risk initiatives, including Risk Control Assessment
• Strong understanding of operational risks inherent to the business supported
• Monitor and track issues and remedial actions

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

• The role has full responsibility for staffing within the teams, in conjunction with the Global Service Centres Product Head, including recruitment and staffing decisions, and also for all aspects of the local control environment. It must, however comply with the Global Best Practice and agreed process flows as defined by the global management team.

Management of Risk

• Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
• Adheres to the HSBC control framework and promotes excellent risk management across the function.
• Close working partnership with the Business Risk and Control team

Observation of Internal Controls

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

Requirements
What you will need to succeed in the role:

• Strong understanding of Markets Operations
• Added advantage would be prior experience of Markets Operations products
• Experienced operations professional with significant exposure to managing off shore operations; ideally with a focus on Markets Operations but not exclusively
• Exceptional leadership and management skills with the capability or track record of managing staff
• Ability to work in a virtual team environment with ability to support multiple functions and stakeholders
• Hands on experience of executing on-shore and off-shore operating models
• Strong awareness and appreciation to operations risk and control and exception management
• Ability to implement global initiatives and work as part of a global management team
• Strong communication skills with the ability to manage local and international relationships across an organisation
• Attention to detail and a hands on approach to management to work with local managers driving process change and improve efficiency and control
• Sound understanding of budgetary process
• Familiar working knowledge of associated technology

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You\xe2\x80\x99ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d
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