Job Description

An exciting opportunity has arisen within the world\'s leading water technology company. We are on the lookout for hiring a highly efficient Engineer, Back Office - Industry to join our friendly, inclusive, and highly inspirational sales team.

The ideal candidate will contribute to the thriving Back Office team by providing timely and effective technical advice to incoming inquiries. Provide support by delivering world-class Customer Service by applying established procedures and guidelines to provide a technical quotation, information, advice, and assistance regarding Grundfos\xc2\xb4 products and services before, during, and after a transaction to maintain and improve the organization\xc2\xb4s customer relationship.

Reporting directly to the CSSC Customer Service Manager, the selected candidate will be responsible for and is not limited to the following:

• Evaluate complex inquiries from customers and Grundfos external sales. Providing technical assistance to customers regarding product sizing, application, system, and solutions to ensure the functionality of the solution in practice within the required time frame, ensuring compliance to technical and commercial specifications
• Follow up on Customer interactions within set Service Level Agreements (SLA)
• Coordinate with subcontractors and suppliers to gain pricing and technical data as per tender requirements
• Process special orders and inquiries in coordination with the suppliers
• Support sales teams by handling tenders and projects include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues
• Identify business opportunities and handover to external sales
• Ensure customer master data is updated on the portfolio of customers under their responsibility
• Support with ad hoc tasks defined by leadership

Your required skills and experience include:

• Vocational certificate, Associate\'s or bachelor\'s degree, or equivalent work experience (minimum of 2-3 years)
• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer
• Knowledge of business structure, products, and key market needs to create a productive Customer-centric experience
• Demonstrate working knowledge SAP (CRM/SD)
• Familiarity with MS Office applications
• Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where the product is built (not essential)
• Good communication and networking skills together with the ability to build innovative and approachable relationships with both Internal and External Stakeholders
• Good written and spoken English

What\'s in it for you?

Whether it\'s developing leadership skills or advancing your expertise even further, we\'ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You\'ll be welcomed from day one into an inclusive, trusting environment guided by .

In addition, your day-to-day benefits include:

• If you\'ll be working from your home office, we\'ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
• On top of it, flexible working hours and up to 3 days\' additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking \xe2\x80\x9cApply\xe2\x80\x9d.

To dig deeper into the Grundfos universe, follow us on or , and to get to know some of your future colleagues and why they love working at Grundfos, check out

We look forward to hearing from you.

About Grundfos
Grundfos is one of the world\xe2\x80\x99s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world\xe2\x80\x99s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners \xe2\x80\x93 however you identify and whatever your background is.

Grundfos