Job Description

Role Responsibilities

Background

Operational Resilience is a key strategic priority for our business and a significant component for the operations scorecard. From a regulatory perspective, our bank must prioritise the most important business services to our customers. This then allows the product and segment CEOs to set impact tolerances thresholds for those services and ensures the operational assets which support those services are built, maintained, changed in BAU with resilient service in mind and can continue to provide those services during crisis.

In addition to the regulatory expectation, a change is required to become 'resilient by design', this includes behavioural and cultural shifts, and it in line with our operating strategy and client obsession.

The purpose of this role is to embed operational resilience and create awareness, develop campaigns and roll out training on Operational Resilience for the bank's key stakeholders.

Key responsibilities of the role include:

Operational Resilience Change Management Strategy

• Support the change management strategy for the programme to enable long term commitment to operational resilience
• Manage external regulatory change landscape as it evolves within financial institutions
• Engage and align with key industry forums and ensure aligned with strategic programme scope, objectives and deliverables
• Raise awareness with business and functions to embed strategy and introduce resilience by design behaviours
• Collaborate and coordinate with TDR Training and Awareness to create learning and awareness frameworks
• Promote the importance of Operational Resilience through sustained, business relevant, and actionable Bank-wide training and awareness initiatives
• Design with business stakeholders the mechanics to enable the Bank to embed operational resilience principles into prioritisation and investment decisions
• Liaise with internal regulatory liaisons and auditors and provide information and relevant and adequate evidence where required.
• Support reporting, communications and engagements to ensure Bank meets regulatory expectations

Operational Resilience Regulatory Implementation Programme

• Support Change Management Lead to ensure pillars of Operational Resilience Programme comply to external regulatory requirements and align to internal Group policies, standards, guidelines & controls
• Support and collaborate on key priorities and resolving impediments of the programme
• Support programme governance (approvals, submissions), communications to senior management and key stakeholders across the bank (interactive learnings, briefings, monthly progress) promoting success stories linked to resilience by design
• Support the successful delivery in alignment with the Bank's strategic direction
• Support and ensure traceability to Operational Resilience regulations
• Regularly elicit feedback and share lessons learnt to incorporate best practice in a timely manner with stakeholder groups across businesses/functions/regions
• Mitigate overall delivery risk for the Programme by working closely with stakeholders
• Manage and track open risks/issues until they are fully resolved/closed

Developing Capability and Supporting Success

• Promotes new thinking, creative solutions and embed new ways of working across the Transformation team to ensure timely and effective delivery of the programme milestones including management of financial and operational risks
• Promotes agile and lean start-up product development mindset
• Facilitate on the job learning from current & previous experience by identifying and communicating transferable lessons, helping to embed these lessons, and encouraging best practice across the Transformation Team

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Contribute to the Operational Resilience function to achieve outcomes set out in Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Our Ideal Candidate

• Experience in change management, engagement and communications, preferably in Financial industry
• Competence in user-oriented understanding of Operational Resilience and comfortable with technical jargon
• Strong written and communication skills, including advanced business writing/publishing - able to communicate issues and solutions clearly and concisely
• Training and small group facilitation experience or qualifications preferable
• Customer focused, people oriented
• Bachelor degree in a related field
• Ability to foster positive relationships with internal and external stakeholders at the appropriate level
• Strong self-starter who can scope, plan and deliver their work. Proactive mindset
• Ability to manage and prioritise multiple assignments
• Data Analysis skills - able to analyse data & independently assimilate, analyse, and evaluate information from disparate data sets
• Ability to work independently under tight deadlines and with a high degree of autonomy and initiative
• Solid understanding on Operational Risk, Enterprise Risk Management frameworks and its components
• Knowledge of banking operations, technological infrastructure and IT systems, broad understanding of banking industry, customers, functions, products and governing regulatory requirements would be a plus
• Aptitude to acquire professional knowledge and educational accreditation in Operational Resilience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

• Flexible working options based around home and office locations, with flexible working patterns

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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