Job Description

JOB SCOPE

Role: Associate Director, Software Engineering

You will take ownership of Microsoft Dynamics 365 (D365), leading the development and management of D365, drive functional and non-functional capabilities, and generate significant business outcomes. The role may involve a mix of technical, strategic, and managerial responsibilities.

You will lead a team of Software Engineers to deliver valuable and trusted solutions to business users at every touchpoint, looking after the important deadlines related to projects and assignments of the company.

You must have good organizational skills, be able to multitask within a complex environment and with strong interpersonal skills. In addition to hiring and training staff and delegating work assignments, focus on people development, coaching and keeping staff engaged. Strategic Planning and Management

• Address overall business needs, ensure digital product roadmap in line with overall business strategy.
• Manage, optimise and prioritize business demands in relation to business value generation and resource capacity with all business unit heads.
• Formulate and determine the long and mid-term strategic plan of the unit aligning to department, division, and company.
• Drive continues improvement for technology portfolio under your purview.
• Participate in Tech Leadership forums and engagement, ensure key messages are roll down to team effectively.
• Participate and influence business stakeholders in business planning sessions to align with IT deliver and support.

Budget and Resource Management

• Plan, manage, and optimise resources for complete execution delivery.
• Build in-house capability and successor planning.
• Lead, attract and retain high quality individual.
• Coach and mentor team to acquire the technical and soft skills.
• Engage team performance and development plan in aligning to the IT strategic plan.

Innovative Solution Design

• Focus on business processes improvement, do the right thing and do it right
• To understand, challenge, analyse user stories/user requirements and translate functional and non-functional requirements into digital solutions.
• Accountable application solutions/system with quality, architecture/risk/security compliance and continuous improvement.

Application Development and Management

• Developing a deep understanding of customer needs and behaviors, and translating those insights into product development and enhancement opportunities.
• Working closely with cross-functional teams, including engineering, design, sales, and customer success, to ensure alignment around product vision, priorities, and timelines.
• Owning the product roadmap, setting priorities, and managing product backlog to ensure timely delivery of features and functionality.
• Developing and managing the product lifecycle, from ideation through launch, growth, and eventual retirement.
• Conducting market research and competitive analysis to identify market trends and inform product development decisions.
• Defining and tracking product metrics and KPIs to measure product performance and inform future enhancements.
• Communicating with internal stakeholders, including executives, sales, and customer success teams, to ensure alignment and understanding of product strategy and direction.

Stakeholder Relationship Management

• To act as the trusted digital solutions advisor
• Manage, negotiate, and influence relationships with senior leadership team and managers (inter and intra divisional) to deliver credible and consistent solution services.
• Manage, negotiate, and influence vendor, business partner and Group IT relationships to provide delivery flexibility.

JOB REQUIREMENTS

• IT graduate from a reputable institution.
• Over 15 years of technical and software engineering experience and leading CRM function experience is required.
• Candidate must have solid experience in Microsoft Dynamics 365 (D365). A professional certification in this area is preferred.

ABOUT THE CLIENT/BENEFITS

At AIA weve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, were now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

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