Job : Operations
Primary Location : Asia-Malaysia-Kuala Lumpur
Schedule : Full-time
Employee Status : Permanent
Posting Date : 03/Apr/2023, 10:16:20 PM
Unposting Date : Ongoing


Role Responsibilities

• Centre of Excellence for APAC build out across all products.
• Trade capture and life cycling of structured products.
• Understanding and learn to manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk exposure.
• Challenge vendor costs / services across the lifecycle
• Be up to date and ensure compliance with regulatory requirements
• Adherence to Ops Risk Framework standards of implementation and process management.

New business enablement and solutions, partner to deliver strategic FM initiatives:

• Drive Operational readiness

Local management of:

• Hubs: Drive global alignment and consistency, Follow the Sun support
• Local Market: standardize where applicable, tailored processes/controls

Operations representation for external/internal and regulator scheduled audits:

• Ensure audit points are addressed within timelines

Drive continuous improvement and innovate:

• Partner with Technology to deliver transformation
• Work with FO to identify booking model improvements and drive efficiency

Strategy

• Contribute to the definition of best-practice global operating standards and operating environment within the Target Operating Model (TOM)
• Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
• Strong advocate of service consistency within the country. Actively takes steps to eliminate / minimise use of non-standard solutions
• Ensures the daily BAU and Team are optimised and that resources are effectively managed to rapidly fill any service gaps identified
• Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.

Business

• Deliver Business Efficiency targets
• Understanding of the business strategy and appropriate role given.
• Monitors client service standards to ensure high-quality operational and client support services are provided
• Acts as escalation point for country level operational issues \xe2\x80\x93 identifies remedial solutions and oversees timely, efficient implementation when required
• Works closely with country and business to ensure operational platforms support client service level agreements and internal benchmarks as well as identifying opportunities for automation
• Ensures compliance with all relevant local and global regulatory requirements and industry best practice.

Processes

• All tasks executed by Hub stakeholders are performed in accordance with the Desk Instructions (DOI), relevant policies and procedures of the bank.
• Ensures Change Management processes are adhered to in country operations
• Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines
• Identifies operational risks and enhances control mechanisms, both for in-country processes and services hubbed offshore.

People and Talent

• Lead through example and build the appropriate culture and values.
• Capability matrix to deliver at 90% cross training across all function
• Participation and adopt new ways of working. Participation in ASA Projects and initiatives
• Embed Diversity and improve Communication by participating ASA forum and community engagement programme

Risk Management

• The ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them
• The ability to interpret the firm\xe2\x80\x99s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Manages Operations Risk effectively, including identification, communication, and remediation of risks to the relevant forums
• Accountability \xe2\x80\x93 no audit fails; full remediation/root cause analysis and execution for ops losses

Governance

• The ability to assess the effectiveness of the firm\xe2\x80\x99s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas (New/changes in outsourcing arrangement), annual /tri-annual SLA is review
• Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role
• Ability to deliver \xe2\x80\x98effective governance\xe2\x80\x99; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Maintain high standard service delivery from Hub team, keeping record of all Errors by Hub team, follow up with hub team on timely submission of incident report / breach report as per Op Risk Guidelines, otherwise escalate to top management of Hub team
• Review all Root cause and mitigation plan provided by hub team for any errors to ensure measures implemented are scalable and sustainable
• Assist Hub team whenever there are issues arises / recon break. Managing the Stakeholders and Clients whenever necessary
• Review and access process are scalable/sustainable ensure on any issue of timeliness and inaccuracy on regulatory reporting
• Maintain high standard service delivery from hub team as to ensure yearly BCP is conducted as per BCP updated plan

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the business unit to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key Stakeholders

• Internal - Country Finance Division, Human Resources Division, Legal & Compliance Division, Group Technology Division, ARMS & Credit Operations, Branch staff, Dealers & Regional Auditors, GPCW, FMO Data Mgmt, Margin Ops, ETD, MO onshore and offshore, GRU, MOC, Client Coverage and Client Experience teams, Group offices, SCB branches and subsidiaries, GBS KL & Chennai.
• External - Central Bank Regulators, External Auditors, Industry banking counterparts & External vendors.

Our Ideal Candidate

• Minimum Qualifications: University degree preferred
• Proficient knowledge of financial products \xe2\x80\x93 FX, FXO, Rates, Treasury Market.
• Expert knowledge of FXO and Rates structured product preferred.
• Analytical mindset
• Strong inter-personal skills:
• Confident communicator - able to adapt style to Front Office and offshore colleagues
• Demonstrate strong teamwork with internal and external groups
• Thrive on working in fast paced environment while maintaining attention to detail
• Fast learner with the ability to think out of the box and provide solutions
• Proficient in Excel (pivots, lookups and basic VBA an advantage)

Role Specific Technical Competencies

• Structured product knowledge
• Risk and PnL knowledge

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers