Job Description

Be a part of something BIG!
We are looking for Associate Engineer - GIS to support day-to-day GIS (Geographic Information System) operations, ensuring the platform runs smoothly and efficiently across the organization. This role provides hands-on support to users, helps maintain system integrity, and contributes to the continuous improvement of GIS processes to enable informed business decisions.
Make an impact by:

• Act as the main point of contact for GIS users, ensuring smooth day-to-day operations
• Provide Level 1 support for GIS-related issues, including account access, basic troubleshooting, and usage queries
• Log, track, and resolve on incidents through the internal ticketing system
• Coordinate with IT teams on escalation from the user, change requests, and system updates
• Perform basic testing and validation during deployments or configuration changes
• Support user onboarding, training, and communication for GIS system enhancements or new features
• Maintain documentation, user guides, and knowledge base entries to facilitate user self-help
• Ensure adherence to SOPs, data integrity, and compliance policies within the GIS platform
• Any other assigned task by supervisors

Skill for Success:

• Diploma or Degree in IT, Telecommunications, Engineering, or a related discipline
• Minimum 2 years of relevant working experience
• Fresh graduate is encouraged to apply
• Experience working with GIS systems
• Strong analytical skills with the ability to diagnose and resolve system-related issues
• Basic knowledge of service management tools (e.g., ServiceNow, JIRA)
• Proactive, detail-oriented, and able to work effectively under pressure in a fast-paced environment
• Strong interpersonal skills with the ability to collaborate well within a team
• Proficient in MS Office (Word, Excel, PowerPoint)

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Skills Required