Job Description

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Role Proficiency: Develop applications contribute to maintenance and performance optimization by employing design patterns and reusing proven solutions. Account for developmental activities of juniors in the team with some guidance from Product Engineer I

Outcomes: * Understand product requirements and user stories from customer discovery process

• Ensure requirements coverage of complex features with unit test cases
• Troubleshooting development and production problems across multiple environments and operating platforms. Provides technical guidance to the team to resolve challenging programming and design problems
• Create effort estimation and ETA for the deliverables assigned ensure adherence to timelines/SLAs wherever applicable
• Ensure code coverage and code quality by active participation in code reviews
• Ensure adherence to the best practices and standards with provision of periodic status updates
• Execute test cases and prepare release document in line with the requirements
• Influence and improve customer satisfaction

Measures of Outcomes: * 100% adherence to engineering process and standards (coding standards) with minimal or no code review comments w.r.t given guidelines.

• 100% adherence to project schedule timelines and effort estimation
• Number of technical issues uncovered during the execution of the project
• Number of defects in the code
• Number of defects post delivery
• Number of noncompliance issues
• Quarterly/timely completion of mandatory domain/technical certifications

Outputs Expected: Product Requirements: * Understand the functional/ non-functional requirements gathered from stakeholders (Architect

Product Manager
Product Lead
Client) for enhancement

• Understand new / complex product requirements (functional and non-functional)

• Seek review inputs from the Architect/Leads and incorporate the same

Product Design and Development: * Contribute to product development

follow SLA and delivery timelines

• Create POCs to identify the feasibility of new technologies/ products and share the findings with the architecture team for new products

• Provide technical inputs for product research

design
analysis
testing
process improvement
and complex troubleshooting for critical and large projects

• Provide technical expertise to resolve challenging programming and design problems

• Participate in code reviews and eliminate implementation problems early in development cycle

• Seek review inputs from the product specialist

• Build code per the design document and ensure compliance on defined standards/guidelines.

• Support the client in user acceptance testing if required

• Ensure code quality and 100% code coverage.

Product Testing: * Review Test Cases / Test Plan; conduct integration testing and resolve defects/bugs

Product Training and Documentation: * Provide inputs to technical publications and review documentation of key features

as required
Product Sign Offs: * Resolve existing issues

Project Management: * Provide input on the status of the module development to the development lead

Skills/Certifications: * Upskill regularly and timely completion of mandatory domain/technical certifications

Skill Examples: * Ability to use Domain / Industry Knowledge to independently understand capture the business requirements and fine-tune interact with SME at various stages of the development

• Ability to use Product Design knowledge to design/implement the business and non-functional requirements
• Ability to use knowledge of Product Features / Functionality to understand the technical dependency of the product workflow independently analyze the product apply the best practices in own area of work impart training on the various functional modules of the product
• Ability to design install configure troubleshoot CI/CD pipelines
• Ability to use Software Design & Development knowledge to develop code per the requirement specifications / user stories independently understand and follow engineering practices. Take technical responsibility for all stages in the software development and review process to ensure all practices are being followed
• Ability to use UX Knowledge to understand user interface design and implications on product design and development and improve product usability across the user base. Provide necessary input to design team that indicates the user profile/segments and enhanced skiil of users so the appropriate trade-offs can be achieved

Knowledge Examples: * Domain / Industry Knowledge: Working knowledge of standard business processes within the relevant industry vertical customer business domain

• Product Design: Working knowledge of product architecture elements such as client server/SOA based configuration parameters and may specialize in one or more areas
• Product Features / Functionality: Working knowledge of the product
• Knowledge of Config/Build/Deploy processes and tools
• Knowledge of IAAS - Cloud providers (AWS Azure Google etc.) and their tool sets
• Knowledge of the application development lifecycle - agile and waterfall
• Knowledge of Quality Assurance processes
• Knowledge of Quality Automation processes and tools
• User Experience Knowledge: Basic knowledge of aspects that enhance product/systems usability; improving the overall user experience

Additional Comments:

KEY RESPONSIBILITIES: -Responsible for providing phone and electronic based support. -Assists customers in analyzing technical complications, determining problems, and provides resolutions. -Responsible for customer satisfaction through effective handling of customer problems and queries till resolution. -Ensures proper escalation procedures are followed, detailed ticket documentation. -To maintain a high degree of customer service for all support queries and adhere to all service management principles, policies and procedure. -Analytical ability is required in order to resolve technical issues.

About Us: For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by our purpose, we partner with our clients from design to operation. Through our nimble approach, we identify their core challenges, and craft disruptive solutions that bring their vision to life. With deep domain expertise and a future-proof philosophy, we embed innovation and agility into our clients' organizations-delivering measurable value and lasting change across industries, and around the world. Together, with over 29,000 employees in 30 countries, we build for boundless impact-touching billions of lives in the process.

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