Associate Manager, Client Care Centre

Bukit Jalil, Kuala Lumpur, Malaysia

Job Description


Role Responsibilities

Job Summary

Strategy

  • Ensures that the relevant sourcing strategies are kept updated and current, focusing on commercial value generation, TPRM, Strategic Vendor Management and sustainability in line with the Bank\xe2\x80\x99s strategy and corporate business plans.
  • Optimise management of end-to-end supply chain, increasing deal commercial value, managing risks in a way that gets to market quickly and in line with the Bank\xe2\x80\x99s sustainability priorities.
  • Contribute the development a clear vendor strategy aligned to the priorities of Technology categories
  • Proactively engage with assigned stakeholders to understand Vendor needs, challenge current thinking and strengthen vendor management as a strategic advantage for the function.
  • Ensuring enhanced governance and controls to protect the Groups assets and stakeholders in relation to vendor decisions.
  • Implement the Bank\xe2\x80\x99s sustainability strategy throughout our vendor portfolio.
  • Participate in regular pipeline reviews ensuring alignment with the business.
  • Support contract remediation and dispute resolution of existing relationships up to and including exit management if required.
Business (Commercial And Contracting)
  • Accountability for establishing and achieving assigned project timelines, partnering strategies and commercial goals through effective resourcing, and partnering with Technology and Corporate Services categories
  • Establish and maintain effective stakeholder engagement demonstrating value to the assigned businesses through joint innovation on efficiency, supplier risk, sustainability, and compliance matters
  • Influences the buy decisions \xe2\x80\x93 Approves ePros/ purchase requisitions
  • Lead complex deal negotiation including Outsourcing, where the inherent risk is medium to High
  • Manages complex competitive sourcing tender with an estimated deal value of 1m
2.5m USD without supervision * Influences the internal and third party decisioning regarding contracts completion, plays a lead role in brokering the parties to reach complete the agreement. Fronts discussions regarding strengths and weaknesses of the agreement as applies to commercial elements.
  • Leads the contractual negotiation with the supplier, accurately interprets contractual terms into risks, and supports the closing of contractual blockages through to completion
  • Meets or exceeds saves targets
Processes
  • Ensure that supplier partnering strategies incorporate the needs of the assigned stakeholders, leveraging existing SCB suppliers as appropriate to reduce lead-times.
  • Work collaboratively with the wider SCM team to ensure effective and efficient service delivery for the business
  • Embed the Sustainability agenda into contracts as appropriate.
  • Ensures Strategic vendors are managed in accordance with the VM process and needs of the assigned functions and stakeholders
People & Talent
  • Promote environment which encourages teamwork and where people want to works
  • Developing talent within the agreed growth plan
Risk Management
  • Support and execute necessary actions and deliverables to meet existing and new regulatory requirements that relate to the assigned supplier base.
  • Support risk reviews for SCM and implement corrective actions as required.
  • Ensure effective escalation for all blockages, risks, issues or non adherence to Group Policies
  • Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements
  • Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group\xe2\x80\x99s policies and procedures; and the Group Code of Conduct
  • Take personal responsibility for understanding the risk and compliance requirements of the role
  • Embed the Group\xe2\x80\x99s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture
Governance
  • Drive process changes to simplify the sourcing process or to accommodate the specific needs of the supported business unit
  • Supports overall governance within the assigned portfolio of Third Party Risk Management activities (covering internal and external outsourcing, and vendor management) leveraging the central TPRM and Vendor Management delivery teams.
  • Manage cases of non-compliance with due regard to the risks involved
  • Provide counsel and leadership to stakeholders across the business functions within the region in support of procurement, vendor management, outsourcing and contract management and other SCM related queries.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the
. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
  • Key stakeholder interactions are Global Business / Function Heads
  • SCM regional teams; Regional Heads, Regional Category Managers, In country sourcing managers
  • Cross functional teams during category management development and during strategic sourcing events. This include, but not limited to Business stakeholders, Legal, Compliance, Tax and Finance
Qualifications
  • Training, licenses, memberships and certifications
  • Refer to
for further guidance

Our Ideal Candidate
  • Negotiation (contracting and commercial)
  • People management
  • Manage Conduct
  • Knowledge in ERP system (Ariba)
  • Business - Business Partnering
  • Business - Process Management
  • Strategy - Facilitating Strategy Discussions
  • Strategy & Business Model
  • Business - Financial Analysis & Control
  • Sustainability
About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

\xc2\xb7 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

\xc2\xb7 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

\xc2\xb7 Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

\xc2\xb7 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

\xc2\xb7 Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

\xc2\xb7 Flexible working options based around home and office locations, with flexible working patterns

\xc2\xb7 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

\xc2\xb7 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

\xc2\xb7 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered

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Job Detail

  • Job Id
    JD1014685
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bukit Jalil, Kuala Lumpur, Malaysia
  • Education
    Not mentioned