Job Description

The role is responsible in overall implementation of sales management strategies to achieve sales budgets for Price Solutions Sdn Bhd card balances team for SG Market. Strategy . . To plan, execute and track sales activities on a timely basis to achieve targeted volume. . To develop and implement sales strategies and plans to ensure product management is in line to achieve given revenue, volume targets and within cost and profitability budgets. . To keep abreast of industry competitors, review and accord timely feedback for improvement and enhancement to maintain our competitive edge in the market. Processes . . To carry out tracking and evaluation of all sales activities and initiatives, with learning and best practices derived to be adopted in future activities . To effectively track, evaluate and analyse sales performance against budgets set . Actively share feedback of the sales process / functionalities to help improve program and sales performance . Responsible to ensure the sale teams adhere sales process and comply with group policies. . Regularly tracking and evaluation of sales activities and initiatives, with learning and best practices derived to be adopted in future activities. . Manage the team handle and resolve customer complaint or feedback within expected turnaround time. People & Talent . . To proactively manage, train and motivate sales team to achieve individual sales targets. Risk Management . . To ensure that the sales team operates to the highest standard of corporate governance and accordance to company policies and procedures. . To ensure a full understanding of the risk and control environment in area of responsibility. Governance . . Responsible for assessing the effectiveness of the firm\'s arrangement to deliver effective governance, oversight, and controls in the business and if necessary, oversee changes in these areas. . Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role. . Responsible for delivering \'effective governance\' capability to challenge fellow executives effectively, and willingness to work with any local regulators in an open and cooperative manner. Regulatory & Business Conduct . . Display exemplary conduct and live by the . . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. . Lead the Client Care Centre Sales to achieve the outcomes set out in the Bank\'s Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment. Key stakeholders. . General Manager, . Price Solutions Singapore Management Team . Director Business Development, PB . Control Analyst Risk & Compliance . QA Analyst . Senior Manager Country Ops Risk Job Requirements: . Minimum 3 years\' experience in managing sales team handling SG Market (Call Centre) . Details oriented with strong analytical skills . Ability to demonstrate leadership skills and work independently with little or no supervision. . Degree in Business/Marketing/Economics or equivalent. . Good leadership skills in motivating and engaging staffs - communicating and garnering support in situation where tough decision is to be made . Analytical and possess problem solving ability with strategic thinking. . Ability to identify gaps and perform root cause analysis as well as provide suggestion and solution to put up closure on issues quickly. . Experience & ability to drive financial & non-financial KPIs including productivity, drive strategic focus and shaping the right behaviours. . Results driven, exhibits ability to aim high and deliver. . Ability to coach in performing effective solution selling and managing clients/ retaining clients in challenging situations. . Keen interest to be hands-on and operational. About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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