Job Description

About the Role:

Mission & Objectives:

Review warranty claims / prior approvals in line with the warranty and policy guidelines
Respond to and resolve any warranty claim / prior approval inquiries, ensuring dealer awareness and compliance with warranty policy guidelines
Follow up with dealers for reviewed claim submission

Key Roles and Responsibilities:

Maintain thorough working knowledge of warranty policy guidelines and repair procedures Act as a warranty resource for authorized dealers, warranty operations, and OEM personnel and answer general warranty inquiries as required Process claim request via client on-line systems Maintain high quality and speedy resolution of authorized dealer request and enquiries via warranty ticketing system Identify and report on any trends and ad hoc practices and advise dealers of cost-effective alternatives as appropriate Maintain accurate records in accordance with the quality system Support Warranty report / or any related development as required Support Team Leader with various administrative duties

Who We're Looking For:

Direct Experiences

Min. 3 years experiences of both warranty and technical experience in Automotive Industry Min. 2 years experiences as Automotive Warranty Specialist/Assessor

Qualifications:

Malaysia permanent work rights only

High vocational or higher in Automotive, Electrical/Mechanical/Mechatronics Engineers Min. 3 years experiences of both warranty and technical experience in Automotive Industry Min. 2 years experiences as Automotive Warranty Specialist/Assessor Team player with initiative and positive attitude toward learning Excellent skill in MS office program especially in Excel and PowerPoint Good command in spoken and written in English
Job Type: Full-time

Pay: Up to RM5,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person