Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

• Responsible for the design of digital onboarding journeys in the Retail Digital, collaborating with the Product, Operations, Sales/Segment & Retail Digital teams.
• Thoroughly understand the needs and behaviors of the addressed segments to design the end-to-end customer journeys and experience in online onboarding / account opening.
• Operationalise these processes to fulfill the delivery of the value propositions to the customers by the Digital Bank in areas of acquisition.
• Drive continuous process improvements to further improve customer\'s experience for online onboarding
• Collect customers\' service feedback and manage any customer complaints with regards to online onboarding.
• Research, track, monitor and measure acquisition funnel to identify technical and non-technical improvements.
• Identify, manage and implement improvements and enhancements for online onboarding processes.
• Ensure compliance to regulatory requirements and reporting
• Identify, manage and implement regulatory requirements for online onboarding processes.
• Ensure timely regulatory reporting.

Job Requirements

• Experience in design and delivery of digital solutions to end consumers.
• Experience in designing customer journeys with an appreciation for customer pain points and solutions.
• Must demonstrate strong analytical, problem solving, communication and creative skills.
• Good understanding of banking processes.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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