Job Description

B2B Customer Support (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia)B2B Customer SupportHere at Homage, we are on a mission to change the way people access and receive their homage-care. We\'re a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity.So, what will be your part in our Mission?As a B2B Customer support associate, you\'ll be part of an exciting startup, enabling seniors & adults to age and recover with grace, dignity and control - if that sounds like your dream job, we would love to hear from you!What will you do\xe2\x80\xa6Your focus will be on:

• Answering enquiries and support business partners and Clients in terms of their care visit requirements.
• Updating of information and data to clients and business partners on their care visit and assigned care professionals.
• Ensuring that care visits are created on Homage\'s system and updated with the client\'s business partner\'s requirements.
• Cross-function communication with our operations team to ensure that the care visits are delivered and fulfilled on time with our SLA.

Skills & Experience you will need\xe2\x80\xa6

• Strong verbal and written communication to effectively interact with clients and business partners, coupled with active listening to understand and address client needs.
• Attention to detail for updating and maintaining accurate information, along with strong time management skills to handle multiple tasks and priorities efficiently.
• Prior experience in a customer support or client-facing role, demonstrating the ability to handle client enquiries and resolve issues satisfactorily would be favourable
• Proficiency in CRM software, office applications (Microsoft Office Suite, Google Workspace), and data visualization tools (Tableau, Hubspot) would be an advantage.

5 days work week (Including weekends) * Weekday Shift work rostered by hiring manager

• 8am - 5pm
• 9am - 6pm
• 10am - 7pm
• Weekend and PH

• 9am - 6pm

What\'s in it for you?

• Hybrid Work - Working from both home and our wonderful office
• ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
• Annual Salary Reviews, alongside our modern approach to Performance Management
• Regular social events - Weekly, Monthly, Quarterly & Yearly.
• Employee of the Quarter rewards
• Birthday celebrations

What\'s next?We offer you the opportunity to be part of our success story!Not only will you play a critical role in building a legacy in a start-up business but contribute to an organisation that truly makes a difference in the lives of many.If you are excited by this opportunity and tick all the boxes, we would love to hear from you. For more information on Homage, visit .Homage is an Equal Opportunity Employer we\'re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day. We invite people of all backgrounds and identities to apply for this position and join the Homage Community.Join us as a Homage Care Pro today!Deliver dedicated home care, nursing care and therapy to more in the community.Get care now with the Homage appGet your care in as little as 48 hoursGet to know your carers past experience and qualificationsBook, manage and pay for visits all in one placeScan the QR code to download the appAvailable on4.7 mobile ratingWhat our customers sayBen SeeGoogle ReviewRight from the start from signing up for an account, to making a booking on the app, to the confirmation...IchannieApp StoreHave been using this for a year to help my grandfather who frequently gets aspiration pneumonia and has difficulty leaving...Nizam MohdApp StoreVery responsive app, with options to chat with caregiver, review reports and contact support team for assistance.Speak to our Care AdvisorsFill out the form below and our Care Advisors will get back to you with care information you need.In the event that we will need to contact you, please look out for our outgoing number +65 3129 6885.This number may be flagged as \xe2\x80\x9cpotential fraud\xe2\x80\x9d but please be assured this is the official Homage number that we use to reach out to our customers.

• First Name*

• Last Name

• Email*

• Phone*

\xe2\x9c\x93 Valid number \xe2\x9c\x95 Invalid number * Why are you seeking care support?*

• I\'m interested in*

Personal Care
Nursing
Physiotherapy
Speech Therapy
Occupational Therapy
Severe Disability Assessment * When is the ideal time for our Care Advisors to contact you?*9am - 12pm
12pm - 3pm
3pm - 6pm * By submitting this form, you agree that Homage may collect and use your personal data, which you have provided in this form, in accordance with

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