Job Description

Job PurposeThis role will join a team of IT professionals involved in the delivery and maintenance activities performed by the shared services team of and for the AXA Group.Responsibilities

• To be fully responsible for Backup platforms.
• Installation, upgrades, maintenance of the platforms.
• Production monitoring and resolution of technical incidents.
• Backup monitoring and reporting in direct relation with Manage Services.
• Analyze and prepare accurate documentation for production.
• Incident, Problem and Change Management support, in an enterprise environment, providing 3rd level support.
• Improvement and extension of operational system stability and performance.
• Creation and improvement of operational guidelines, implementation guidelines and work instructions and necessary documentation.
• Implementation of Standard Work Requests (based on AXA-Services standards, using ServiceNow).
• Troubleshooting incidents in the scope of the technical areas.
• Develop scripts for automation and batches, in close collaboration with development teams.
• Creating scripts according to internal AXA standards and procedures.
• Ability to support and monitor services on production servers.
• Technical writing of the proper documentation according to internal regulations.

• Cloud knowledge: Security, Networking, AWS, Azure.
• Commvault solutions.
• IBM Spectrum Protect V8 or later expert.
• NetApp skill will be appreciated.
• CMX archiving tool knowledge is a plus.
• Scripting skills and automation. (Korn shell is mandatory, power shell is a plus).
• Strong general knowledge in IT and Datacenter infrastructure architectures.
• Minimum 3 years proven experience in a backup environment.
• Knowledge in Windows / Linux / VMware.
• Good reporting skills.
• Ensure security is always a priority one: audit, vulnerabilities remediation, support patching.
• Ensure service levels meet requirements. Propose and implement action plan when required.
• Work with Project team to prepare project scope and troubleshooting of backup jobs on platforms (Oracle, SQL Server, Windows, VMware, and UNIX servers).

• Autonomous, teamwork spirit and \xe2\x80\x9cself-organized working\xe2\x80\x9d, respectful of the process.
• Curiosity, assertiveness, pro-active mindset.
• Customer centric and result orientation.
• Ability to work in dynamic, matrix-structured global organizations.
• Upper intermediate level of written and spoken English is a must.
• French/Dutch speaking would be appreciated.
• Not a 9-5 mentality.
• Respect other culture behaviors.
• Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Be able to effectively operate within set guidelines, policies, procedures, and able to execute instructions with minimal supervision.

AXA