Job Description

Senior System Administrator VICIdial Expert

This is a Full-time Freelance / Independent Contractor remote work-from-home role

Location: Anywhere in the Malaysia

Must have 10 years Linux System Administrator and 5 years VICIdial/Asterisk PBX proven experience minimum

About us

1840 & Company is a globally managed marketplace for professional resources and outsourced services. We proactively curate a marketplace of freelance marketers, developers, and finance professionals globally. Additionally, 1840 and Company delivers managed outsourcing solutions such as contact center and back-office solutions currently from a work-from-home model

1840andco is looking for a freelance Senior System Administrator with vicidial expertise to work full-time.

Candidate must be prepared, willing and flexible to work alternate work schedules and available to address emergency activity as required outside of scheduled shifts.

Mandatory Requirements

• Must have their own laptop/desktop which meets minimum qualifications:
• Processor - Core i5 or higher, RAM - 8GB or higher,
• Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 5 Mbps.
• And a quiet, private place in your home where you can work without background noise (trust us, you\'ll appreciate the quiet) and without interruption.

Knowledge/Skills/Ability & Roles and Responsibility:

Must have 10 years Linux System Administrator and 5 years VICIdial/Asterisk PBX proven experience minimum.

Well-versed in the following:

• Installation and support of Linux Operating Systems (CentOS, RedHat, Ubuntu, etc.)
• Installation, configuration and deployment of Vicidial/ViciBox in Asterisk based application and cloud environment.
• Creating and Managing campaigns in VICI to maximize agent utilization
• Troubleshooting Vici Dialers and Asterisk
• MySQL databases and VoIP Termination.
• Proven track record of deploying Dialers or IVR applications in an enterprise environment.
• Programming languages: MySQL, PHP, Perl, AGI and Shell Scripts
• Primary skilled with ViciPhone but a good working knowledge of the full suite of communications mediums including ViciChat, ViciE-mail and ViciSMS implementation.
• Server Stats and Reports such as:

• Real-Time Reports
• Inbound & Outbound Calling Reports
• Agent Reports
• Custom Reports
• Call List/Leads reporting
• List and leads uploading formats
• Campaign Call Time configuration according to Area to Call
• Backup, Restore, Patch and Upgrading Vicidial & Asterisk.
• System and Server maintenance.
• Linux & Cloud environment.

Pluses:

• Support, maintain, enhance Linux infrastructure including applications like: (Zimbra email server, OSTicket, pfSense Firewall, SuiteCRM (integration w vicidial), NextCloud file share, DNS).
• Knowledge in Cloud Servers and integrating Linux platforms for business needs.
• Knowledge in Linux recovery and debugging and fixing it with OS patches).
• Active monitoring, alarming and optimization applications and processes
• Systems performance, access and availability monitoring and reporting.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups and optimize servers and software for performance. Create and maintain internal web-based tools and utilities.
• Perform regular security monitoring to identify any possible intrusions.
• Knowledgeable in PC/Public Internet troubleshooting for Work From Home agents.

Language Ability:

• Demonstrated excellence in ability to listen to needs/ issues, and suggest/implement operational solutions
• Fluency in speaking/writing in English required.

Soft Skills:

• Teamwork
• Communication
• Problem-solving

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1840 & Company