Job Description

?? ?? Banking Customer Service Specialist ??, ?? up to MYR 4,500, KAALI HR Sdn. Bhd. Selangor ????? - Ricebowl
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?? Banking Customer Service Specialist
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MYR3,000 - MYR4,500 Per Month
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Posted 3 hours ago o Closing 19 Feb 2026
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• SPM and above with 1 year call center customer service experience may apply
• Salary :Basic (RM3000 - RM4000) + Language allowance (RM500) + KPI (Up to RM400-RM1800 quarterly) + Night shift allowance (Up to RM300 if requires nightshift)
• Office location :Phileo Damansara, Petaling Jaya
• Requirement :- Candidate must be proficiency in English and Simplified Mandarin

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• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes

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• EPF, Socso
• KPI, Shift, language Allowances
• Near LRT/MRT

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• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Overtime Pay
• Performance Bonus
• Allowance Provided

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Customer Service Mandarin Communication Skills Problem-Solving Skills Empathy Patience

Skills Required