Job Description

HOTEL DESCRIPTION Moxy Putrajaya is located in vibrant IOI Resort City, Putrajaya and will be Malaysia\'s first ever Moxy Hotel. The 19-storey hotel will soon be the most playful destination in the resort city featuring 480 rooms, all-day-dining restaurant, multi-function fun rooms and the first sky bar in Putrajaya with 360 views. The hotel is projected to open in Q1, 2024. Local hospitality experience is highly valued. JOB SUMMARY Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. CANDIDATE PROFILE Education and Experience . High school diploma or GED 4 years experience in the food and beverage, culinary, or related professional area. OR . 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Bar/Lounge Operations . Implements agreed upon beverage policy and procedures throughout the property. . Manages in compliance with all local, state and Federal beverage and liquor laws. . Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory. . Monitors adherence to all liquor control policies and procedures. . Attends pre- and post-convention meetings as needed to understand group needs . Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. . Participates in the management of department\'s controllable expenses to achieve or exceed budgeted goals. . Manages to achieve or exceed budgeted goals. . Ensures compliance with all Bar/Lounge policies, standards and procedures. . Maintains food handling and sanitation standards. . Manages inventories according to budget and business levels. . Assists with developing menus and promotions as necessary. Leading Bar/Lounge Team . Trains staff on liquor control policies and procedures. . Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. . Ensures employees understand expectations and parameters. . Communicates critical information to the Bar/Lounge staff regarding each event. Ensuring Exceptional Customer Service . Provides excellent customer service. . Interacts with guests to obtain feedback on product quality and service levels. . Responds effectively to guest problems and complaints. . Empowers employees to provide excellent customer service. . Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. . Provides feedback to individuals in an effort to improve service performance. . Reviews comment cards and guest satisfaction results with employees. Managing Human Resource Activities . Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. . Participates in the development and implementation of corrective action plans. Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they\'re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness. Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We\'re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what\'s next, and have high energy and a do-it-yourself attitude. If you\'re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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