(basic Rm 2000+) English & Bahasa Speaking Customer Careline Officer For Multi National Airline Group @ Pj (spm Holder Amd Fresh Graduates Are Welcomed)
Ara Damansara, Selangor, Malaysia
Job Description
Requirements:
- Average in English + Bahasa (Both written + Spoken)
- Must be able to work between 24hours shift (9 hours per day, 5 days per week)
- Required experience: SPM holder
- Degree Holder (Without experience) is welcomed to apply!
- Experienced in handling live chat would be an added advantage.
- Able to join on intake: 21st February 2024
- Location: Ara Damansara, Petaling Jaya
- Monthly Salary: RM 2000 Basic + Night Shift Allowance Up to RM 300 + KPI Allowance Up to RM 200
- Interview tips and Training will be provided
- MNC working environment
- Annual & Medical leave
- EPF + SOCSO
- Addressing customer queries via emails and live chats.
- Knowledgeable about using specific feature and functionalities in my client\'s social media platform in order to ensure that customers can guide themselves with flight
- booking, itinerary, airline information, updates and more.
- Ensuring resolution of customers issues to avoid delayed/missed flights
- Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience.
- Constantly working towards improving customer experience.
- Managing customers and vendors requests, as well as external communication.
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Job Detail
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Job IdJD1011195
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2000 - 2500 per month
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Employment StatusPermanent
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Job LocationAra Damansara, Selangor, Malaysia
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EducationNot mentioned