Basic Salary Rm3,100 Mandarin Technical Customer Care Agent In Telecommunication Industry

Ara Damansara, Selangor, Malaysia

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Requirements:

Applicants with SPM level qualification and above
Proficient in Mandarin (Read, Speak, Type)
Average English is required for this role
Have no issue to work on 7am - 3am Rotational shift (9 Hours per shift including 1 hour break time)
Willing to commit on 5 days work per week and Public Holidyas (Rotational 2 off days per week)
Able to start working on 26th June 2024
Have no issue to be fully work based at Petaling Jaya, Selangor Office

Scopes:

Handling all inbound calls, Email, and Live Chat Pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s services.
To exceed customer\'s expectation in term of service & accurate information.
Work in ateam to acheive the required KPI element SLA.
Troubleshoot technical problems of telecommunication services.
Assist on solving common technical problem.
Provide primary technical advide to customers with pratical information and tools.

Experience Required: Min 0 Year/s

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