Job Description

Job Number 23036610
Job Category Rooms & Guest Services Operations
Location Renaissance Johor Bahru Hotel, No. 2, Jalan Permas 11, Bandar Baru Permas Jaya, Johor Bahru, Johor, Malaysia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Renaissance Navigators use their passion for discovery to add creativity and originality to the way they deliver unique and personalized experiences to guests and ambassadors alike. The successful Navigator is an innovator, always challenging the status quo; they are relentless explorers, constantly seeking out the latest and greatest in local happenings; and of course they are relationship builders, continually nurturing and expanding their networks.

Renaissance guests are not looking for the typical tourist attractions, they are looking to experience the town as a local. So we are looking for an individual that is extremely passionate about the locale \xe2\x80\x93 someone who takes pride in their expertise, their community relationships, and their up-to-date knowledge of trends in food, wine, art, culture, and events. The Navigator will use knowledge and expertise to build, maintain, and update a catalog of local offerings \xe2\x80\x93 from restaurants and bars, to shops and museum exhibits, and everything in between. He or she will not only be responsible for delivering this information to guests, but also for educating other ambassadors so they can deliver this information to our discoverer guests as well.

No matter what position you are in, there are a few things that are critical to success: making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, completing paperwork and documentation, and protecting company assets. The essence of the Navigator role is about getting out from behind the Navigator desk (you\xe2\x80\x99ll be sitting, standing, and walking around for most of your day) and taking a hands-on approach to your work (move, lift, carry, push, pull and place objects, 10 pounds or less, by yourself). Doing all of these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Navigator role is driving a best-in-class guest experience, inspiring guests and ambassadors alike to live life to discover.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn\xe2\x80\x99t find in a travel guide. If this sounds like you, you\xe2\x80\x99re in the right place. You\xe2\x80\x99ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it\'s a place to discover, a place in the world with style like yours. That\xe2\x80\x99s why we\xe2\x80\x99re not just looking for anyone. We\xe2\x80\x99re looking for someone like you.

Renaissance Hotels