Job Description

Information Technology

Other

Location

Kuala Lumpur Sentral, Malaysia

Language

English

Summary

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Key Responsibilities: o Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards o Preparing ad-hoc reports & analyzing data for management that provide insight o Data extraction/upload from the client system to the CNX side o Partner with business & support strategic projects involving data mining & analytics o Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group Required Skills: o 1-2 years of experience with detailed data o Strong verbal & written communication in English o Analytical skills that allow for the development of data-driven reports o Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools) o Working Knowledge of SQL scripting, VBA Macros o Understanding of Call Center Operational Metrics o Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc. o Self-starter, ability to complete work with limited degree of supervision o Flexible with shifts and should be comfortable working from office.

Description

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Key Responsibilities:

Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards Preparing ad-hoc reports & analyzing data for management that provide insight Data extraction/upload from the client system to the CNX side Partner with business & support strategic projects involving data mining & analytics Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group

Required Skills:

Flexible with shifts and should be comfortable working from office. 1-2 years of experience with detailed data Strong verbal & written communication in English Analytical skills that allow for the development of data-driven reports Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools) Working Knowledge of SQL scripting, VBA Macros Understanding of Call Center Operational Metrics Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc. * Self-starter, ability to complete work with limited degree of supervision