Job Description

POSITION SUMMARY :

Responsible for the hospital's back-office customer service standards and be able to handle all customers need, feedback, complaints & compliments pertaining to their insurance matter, it may be from Corporate, Insurance or Third-Party Administrator (TPA).

DUTIES & RESPONSIBILITIES

Report to work station according to schedule (15 minutes early) with high standards of personal appearance and hygiene with clean dress and name tag. Maintain a high standard of hygiene and sanitation throughout all service areas. To attend briefing when need arises and provide information about hospital's activities, VIP patients/guest, customer comments, complaints and compliments and updates on insurance and corporate company's requirements. Maintain departmental reports / records / statistical data for administrative and audit purposes. To participate in planning and coordinate the improvements in the operation and management of the Billing Office. To ensure the "Credit Card Refund Forms" are completed and sent to Finance Department without delay for refund procedure. Participate in all staff activities, training and meetings as directed by either the department manager or division head. To be available at the registration counter to handle customers' needs & doctors inquiries and insurance/corporate billing procedure. To explain and provide information about hospital's location, facilities and services if there is an enquiry. Responsible for the coordination of the discharge procedures by liaising with the Patient Administration Services Assistant, doctors/consultant and nurses/nurse manager in relation to the insurance/guarantee letters so that the discharge can be done efficiently. To deal appropriately with all patients/customers coming to the reception and arrange whatever help they may request during their stay and inform the management of any unscheduled visit by distinguished guest, visitor, customer or patient due for admission. Maintain positive & effective communication with other departments in the hospital especially in areas of Billing. Must attend to patients who are not able to make payments upon discharge and to inform the department manager/division head for further action and follow-up. Ensure that Health, Safety & Security regulations are adhered to all times and report any faults or suspicious activities immediately to relevant departments so that you never put yourself or others at risk. Write incidents in the log book if need arises. To assist patients on enquires like KWSP claim, obtaining guarantee letter, bank draft, third party payment and etc. To liaise with TPA/insurance companies to have the "Top-up" guarantee letter once the initial stated amount exceed the current interim invoice. At all times, to maintain strict confidentiality of any information you may become aware of during the course of your duties. Enhance professional growth and development through reading of relevant literature, as well as attendance to relevant training programmes (internal & external). Perform other tasks/duties as assigned
Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,600.00 per month

Benefits:

Health insurance Maternity leave Professional development
Application Question(s):

What is your expected salary
Education:

STM/STPM (Required)
Experience:

Administrative: 2 years (Preferred) Billing Administration: 2 years (Preferred) Work in Hospital Environment: 1 year (Preferred)
Language:

English (Required)
Work Location: In person