Customer Service support 1.To ASSIST the CS Executive: \xef\x82\xa7in answering incoming calls \xef\x82\xa7in generating sales leads \xef\x82\xa7in identifying and assessing customers\xe2\x80\x99 needs \xef\x82\xa7in building relationships and trust with customer accounts through open and interactive communication \xef\x82\xa7in providing accurate, valid and complete information to customers \xef\x82\xa7in writing quotations \xef\x82\xa7in handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution \xef\x82\xa7in keeping records of customer interactions, process customer accounts and file documents. Billing \xef\x82\xa7Ensure smooth and effective billing process. \xef\x82\xa7Tracking of invoice, TBCN and display photo for rental claim. \xef\x82\xa7All clerical tasks assigned by superior. \xef\x82\xa7All data key-in that assigned by superior \xef\x82\xa7All admin and filing tasks assigned by superior. Administrative \xef\x82\xa7Compile data entry information. \xef\x82\xa7Provide daily clerical/administrative support. 2.Timely reporting. 3.Any other responsibilities assigned by superior from time to time.
Leesing Logistics (E M) Sdn Bhd is one of the largest logistics companies in the Borneo Island region of Malaysia, serving the storage, air and marine transportation needs of its customers through port terminal, and airport cargo. We have a long history of operating in the Sarawak region and has been able to maintain longstanding relationships with our customers. Over the years, our customer relationships have grown steadily. We now serve hundreds of shippers & airline cargo each day. We have forged excellent working relationships with a wide variety of Malaysia carriers, including some of the largest on the continent.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent