Experienced in client engagement, customer service and relationship management
Candidates from banking, airlines and hotel/hospitality are welcomed
Tanggungjawab
Sales and Boutique Operations
Develop business strategies to raise boutique's customer's pool, expand store traffic and profitability. Contribute solutions to help increase market share.
Ensure the good functioning of overall sales process in boutique.
Implement strategies that are in accordance to the group's guideline to help boost performance of boutique.
Monitor sales KPI for boutique, provide solutions to reach overall team's target.
Ensure best presentation of boutique team and product collection, maintain outstanding store condition and visual merchandizing standards.
Provide the monthly rolling sales forecast and participate actively in budget forecast, LE1 and LE2 process.
Work closely with marketing team for marketing activations in boutique and manage within allocated budget.
To be involve in key marketing events to develop networks and discover new partnerships.
Report on boutique activities, buying trends, customer needs and any other boutique-related issues to the Regional Retail Manager.
Be consistent in providing high level of customer satisfaction, including aftersales experience and apply Group's recommendations.
Monitor and manage customer database ensuring accuracy of client's data.
To deal and manage all customer related issues.
Responsible for complete store administration and ensure compliance with policies and procedures and boutique chart.
Responsible for inventory management and quality.
Supervise all payment procedures and execution, management of cash as well as all export or border related procedures.
Team leadership and supervision
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Create a positive working environment within the team.
Define individual targets for each staff member linked to boutique's KPIs, conduct personnel performance appraisal to assess training needs and build career paths.
Respect budgets and achieve targets to ensure efficient boutique operations.
Provide support to the sales forces when needed.
Be involve in hiring, promotion and any other disciplinary by providing recommendations.
Oversee the scheduling of boutique personnel.
Manfaat
Annual salary from 100,000 MYR to 180,000 MYR with 70/30 OTE
Manfaat tambahan
Training Provided
Soal Jawab Jawatan
Tanya soalan dan majikan akan menjawab tentang jawatan ini
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