Job Description

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As a Bowling Center Supervisor at Wangsa Bowl, you will oversee the daily operations of our bowling facility and contribute to creating a positive and enjoyable experience for our customers. Your main responsibilities will include:

Customer Service Excellence:

Lead by example in delivering exceptional customer service, ensuring guests have a memorable and enjoyable time at the bowling center.

Staff Management:

Supervise and coordinate the work of bowling center staff, including lane attendants and front desk personnel. Provide guidance, training, and support to maintain a cohesive and efficient team.

Operational Oversight:

Monitor and manage day-to-day operations, including lane assignments, equipment maintenance, and cleanliness of the facility. Ensure all safety protocols are followed.

Problem Resolution:

Address customer concerns and inquiries promptly and effectively, demonstrating strong problem-solving skills to enhance customer satisfaction.

Event Coordination:

Assist in organizing and overseeing bowling leagues, tournaments, and special events. Coordinate with the events team to ensure successful execution.

Inventory Management:

Keep track of inventory levels for bowling equipment, shoes, and other supplies. Place orders as needed and maintain accurate records.

Sales and Promotion:

Collaborate with the marketing team to implement promotions, discounts, and loyalty programs to drive customer engagement and increase revenue.

Compliance:

Ensure adherence to all safety regulations, licensing requirements, and company policies.
Qualifications:

Previous experience in a supervisory or managerial role, preferably in a recreational or entertainment setting. Strong leadership skills with the ability to motivate and guide a diverse team. Excellent communication and interpersonal skills. Knowledge of bowling equipment and scoring systems is a plus. Ability to handle customer concerns professionally and efficiently. Flexibility to work evenings, weekends, and holidays as needed.
If you are a motivated and customer-focused individual with a passion for entertainment and team leadership, we invite you to apply for the Bowling Center Supervisor position at Wangsa Bowl. Join us in providing a fun and memorable bowling experience for our community.

Working Time:-

Shift 1 : 9.30AM - 6.00PM

Shift 2 : 4.00PM - 12.30AM

Every week rotational Shift

Job Type: Full-time

Pay: RM1,900.00 - RM2,500.00 per month

Benefits:

Maternity leave
Work Location: In person