Job Description

As a company whose mission is to be the most progressive and inclusive money transfer business in the world, Ria delivers highly reliable payment services to our customers. With over 400k locations in 165 countries, we have adopted the true identity of what it means to be multicultural and embody the idea of being family, no matter where we are. Our Mission We open ways for a better everyday life for our customers, our clients, and our employees. Our friendly retail teams are committed to providing the most trustworthy, easy and pleasant experiences for our customers. Always facing our customers directly, they are the face of our company and one of our most vibrant teams. At ria we provide our employees with an exciting and challenging opportunity to help us create a world where people are empowered to build the life they dream of, no matter where they are or where they come from. One client, one family, one community at a time. Being part of our retail team means that:

• You enjoy working in a customer facing role,
• You are driven by providing excellent customer services,
• You are confident in handling our customer\xe2\x80\x99s money in a fast-paced environment,
• You appreciate diversity and have the necessary skills to communicate effectively when resolving customer concerns,
• You are friendly, collaborative and have a positive attitude.

Your primary mission is the SALE of the products and services offered by stores in accordance with establish target. As a store in charge, you must assume the normal functions of a cashier in the everyday performance of your work, ensure proper general running of your store, coordinating the work of its team members. Assessment of the Store In-Charge: -

• 70% Sales
• 20% Store Operation 10% Follow-up of Transactions and Customer Service

SALES AND MARKETING: -

• To build the store forecast for a calendar month/year and/or to achieve the forecast built by the head office sales and marketing team.

• To monitor the daily forecast and to mobilize store team to achieve the sales forecast.

• To carry out continuous monitoring of your main competitors in the area, giving complete and reliable information to head office team on exchange rates, service charges, offers, products, etc.

• To plan and conduct activities within store premises and to conduct marketing at factories, dormitories, customers\xe2\x80\x99 work-station, night market, etc.

• To co-ordinate with store team to conduct monthly meetings and discussions

• To ensure the store has adequate marketing and promotional materials like flyers, buntings, posters, Ria rewards and stationaries required to conduct remittance/money exchange business.

• Be proactive, focusing on attracting customers and ensure to instill the attitude into the team members of the store you are in charge of.

To work with store team to improve the store\xe2\x80\x99s P & L
STORE OPERATIONS:-
(I) CASH MANAGEMENT:-

• To monitor and record the cash movement in the store vault/smart safe.

• To ensure all cash movements are properly recorded and balance at all times and at the end of day before closing.

• Contact security Company\xe2\x80\x99s personnel to arrange for transportation of cash whenever necessary.

• To verify the billing invoice issued by security co relating to cash in transit before Accounts Department making payment.

• Ensure any cash in transit and cash in premises always within the Company insurance limit.

• Ensure no cash shortage, excesses or posting errors.

• Submit your daily works report to the Management.

Be responsible in ensuring the Store activities under the Store in- charge is in compliance with Anti-Money Laundering & Anti- Terrorism Financing Act 2001, and under Section 3, Bank Negara Malaysia Guidelines.
(II) HUMAN RESOURCE:-

• To prepare & Plan monthly duty rooster for your Store staff i.e. scheduling on relief arrangements and rotation.

• To conduct staff recruitment when & where necessary for your Store

• To upkeep & monitor your staff record i.e. Attendance, Medical Leave, Annual Leave

• To conduct periodically performance appraisal due for confirmation, reassignment & promotion as forms provided

• To conduct induction program & on job training for new staff when & where necessary

• To submit forthcoming monthly Staff Scheduling /Duty Roster to Human Resource Dept. (HQ) on or before 30th on the same month.

• To submit monthly overtime report to Human Resource Dept. (HQ) on or before 24th of the following month.

Keep the uniform clean and in good condition and use it during working hours while you are performing your functions.
(III) ADMINISTRATION:-

• To upkeep record on the renewal of Premise Business License, Bank Negara License, & Tenancy Agreement.

• Display licenses of BNM, Local Authority, BNM Guidelines and Agong\xe2\x80\x99s, Prime Minister\xe2\x80\x99s, Chief Minister\xe2\x80\x99s Portraits\xe2\x80\x99

• To upkeep on the safety and security of the Store office: - ensuring that the alarm system is tested on weekly basis & a record will be reserved for audit purpose. - ensuring that premises is locked & alarm is set at all times after office hours - a set of keys must be extended to Regional & Head Office (HR Dept.)

• To submit & provide report to Human Resource Dept. (HQ) in the event of any insurance claims pertaining to thief or robbery, calamity, staff accident, damages due to negligence, and etc.

• Upkeep the housekeeping of the Store premises (clean and in order).

• To prepare monthly statement petty cash reimbursement claims and submit to Accounts Dept. (HQ)

To conduct regular self-audit exercise as to ensure that every process and transaction is in compliance with Company\xe2\x80\x99s Policies & Procedures.
(IV)CUSTOMER SERVICE:-

• To greet and friendly service to the customers

• To assist customer to resolve his/her inquiries/complaints

• To brief the customers about the products and promotions and to convert new customers to loyal customers.

To be polite and give quick assistance to the customers who is over the phone.
Any other duties and responsibilities will be reviewed or assigned as from time to time at management prerogative.

What we will look for you to have:

• Fresh graduate with Diploma and above
• Ability to work flexible schedules, including weekends.
• Some computer knowledge with ability to use MS Word and Excel.
• Cash handling experience is highly preferred.
• Strong customer service skills.
• A valid work permit is a must.

Your positive attitude and effective communication skills will be essential to work alongside your team members and create outstanding services for the customers. Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.