Job Description

Job Responsibilities: - Drive the Branch\xe2\x80\x99s overall KPI, revenue generation and optimisation of cost, refers and cross-sells across segments, bringing the whole bank to the customer instead of a single product or segment - Ensure full compliance of all regulatory and internal governance, drive service excellence and act as a role model in protecting the Bank\xe2\x80\x99s reputation and branding - Assist the Area Manager in delivering Area performance - Responsible for joint marketing and appointment involving various segments - Promote and drive cross segment referrals between business units and across regions - Responsible for Customers Events and Seminars involving various segments. And Joint Branch activities to build team spirit and teamwork among various segments. - Execute branch strategy in close collaboration with country segments / products to ensure branch sales optimisation and cost efficiency - Responsible for community leaders building networks to grow new to bank customers - Carry out regular joint meetings and engagement to drive KPI and campaign targets - Manage branch cost within budget set by Group Channels Head - Involve in Business Development and Strategic Planning - Manage / optimise trade-offs between sales and service capacity within branch and ensure they are aligned to overall channel / branch policies - Coach, counsel, share observation feedbacks and common lapses to both sales and service staffs - Prompt update of changes to and new regulatory requirements and penalties - Ensure all complaints and feedbacks are resolved promptly and root causes identified to prevent similar occurrence in the future - Keep regular engagement of customers to deepen relationship, increase wallet share and prevent attrition of valued customers - Manage and allocate suitable Branch Sales / Service Staffs for skills and product training - Coach, counsel and develop both sales and service staffs to increase productivity - Manage branch staffs (both sales and service) on a day-to-day basis Job Requirements - A recognised Bachelor\xe2\x80\x99s degree in any related discipline - Minimum five years\xe2\x80\x99 experience in branch management in the banking industry - Strong written and verbal communication skills. Proficiency in Bahasa Malaysia and English is essential, while knowledge of other dialects will be an added advantage - Good interpersonal and relationship building skills - Good team player, is self-motivated, and able to work independently - Strong negotiation and influencing skills to drive sales - Leadership abilities, is aggressive, and results-oriented - Those with balanced exposure to commercial lending, consumer banking sales and branch operation would be an added advantage
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values \xe2\x80\x94 Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Bachelor\'s or Equivalent