Job Description

Job Summary

We are launching a new, premium

scalp treatment salon

brand in Malaysia and are looking for a passionate and capable

Branch Manager

(Salon) to lead one of our pioneer outlets. As part of the founding team, you will oversee all daily operations, manage a team of therapists and consultants, and ensure that every client receives an exceptional and professional experience.

You will report directly to the

Operations Manager

and play a key role in translating brand values into operational excellence.

Job Responsibilities

Serve as a trusted advisor by conducting professional consultations to understand customers' scalp and hair needs, recommending suitable treatments and products. Deliver excellent customer service and create a positive, memorable client experience. Work closely with the store team and supervisors to achieve overall sales and service goals. Educate customers on treatment plans, product usage, and aftercare to build lasting relationships. Maintain a clean, hygienic, and professional consultation and treatment environment. Comply with company standards for health, safety, and service quality. Support daily store operations and assist with ad hoc tasks as assigned by Management. Coordinate staff rosters, appointment bookings, and treatment schedules to optimize efficiency and client satisfaction. Monitor treatment stock levels, ensuring proper inventory management. Prepare and submit timely reports on retail performance, staff matters, and operational updates. Communicate effectively in

English, Bahasa Malaysia, and Mandarin

to serve a diverse customer base.

Job Requirements

Minimum

3 years of experience

in the

Hair Scalp, Aesthetic, Beauty, or Personal Care industry

(Comprehensive training will be provided). Service-oriented, self-motivated, and driven to achieve sales targets. Strong leadership and people management skills, with the ability to coach, motivate, and lead a team effectively. Able to work independently and manage time efficiently. Willing to work on

retail hours, weekends, and Public Holidays

.
Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,500.00 per month

Work Location: In person