Branch Service Executive Central Region

Kuala Lumpur - Selangor, Malaysia

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Manage and ensure prompt and accurate service to customers
Perform financial transactions and non-financial transactions
Handle customer enquiries and resolve issues highlighted by customers
Identifying cross referral opportunities among new or existing customers and some minimum knowledge of bank\xe2\x80\x99s product
Provide advisory on bank products and services especially transactions related
Serve as a first line of defence by identifying possible fraudulent customers and unusual activities
Serve as front office and middle office function to check accuracy and completeness of customer\xe2\x80\x99s request and instruction prior to processing
Ensure compliance to regulatory, Bank\xe2\x80\x99s policy and standard Operating procedure/manual.

Qualifications

Has working experience in service-related roles
Pleasant disposition with good interpersonal and communication skills to interact effectively at all levels
Able to work independently with minimal supervision
Team player with the ability to demonstrate good teamwork amongst colleagues
Self-motivated, dedicated, committed to delivering results
Possess a positive attitude, initiative, responsible and takes ownership of issues

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