Job Description

:

• Provide responsible and skilled leadership in directing all facets of retail operations for the Brand.
• Achieve Brand Business Goals \xe2\x80\x93 drive sales, optimize profitability and other KPIs.
• Drive Retail Excellence in line with Valiram and the Brands standards \xe2\x80\x93 operational procedures, staff training, customer service and staff general welfare.
• Work with Projects team, contractors, and local team to ensure timely delivery of renovations, new store openings and etc.
• Develop and maintain efficient inventory management and integrity.
• Oversee merchandising & planning and optimize inventory.
• Bring inspiring leadership and guidance to the Brand team.

• Develop & implement a \xe2\x80\x9cworld class\xe2\x80\x9d strategic plan in keeping with the objectives of the Brand(s) and regional specifications.
• Develop a close working relationship with all the relevant stakeholders, Brand principal, BMs/AMs, store staff and landlords.
• Analyse local business environment, competition, trends and work to assist the Brand business in each country that we operate in.
• Tour the sales floor regularly, talk to colleagues and customers, and identify or resolve urgent issues.

• Develop, implement, and monitor the Brand annual business plans and Quarterly Business Reviews to drive sales, optimize profitability and reach other business oriented targets.
• Effectively build and manage operating budgets, P&L\xe2\x80\x99s and buying budget (OTB) and manage KPI\xe2\x80\x99s of the same.
• Maximize sales across Brand by ensure accurate, timely and commercial sales planning and forecasting.
• Compilation of all reports and statistics related to the performance of the Brand.
• Manage and maintain positive working relationship with all key external stakeholders, especially with brand principals.
• Work constructively with Brand teams, Valiram retail operations teams and other internal Valiram stakeholders to drive sales and retail excellent.

• Collaborate with Projects team and local team to ensure on-time delivery of renovations, new store openings and etc.

• Work with Merchandising department and brand teams to optimize inventory in all stores \xe2\x80\x93 week of supply, full price sell through, full season sell through, mark down sales, and ageing stock.
• Evaluate stock requirements and ensure timely replenishment.
• Ensure maximum stock turns and controlling aged inventory.

• Oversee the development of annual and seasonal merchandise plans, OTB activities and etc.
• Work with the brand, merchandising and logistic teams to evaluate stock requirements, optimize allocation and timely replenishment.
• Ensure maximum stock turns and control aged inventory.

• Work with the Marketing department to properly implement marketing and promotional activities to drive traffic, increase sales and develop loyalty.
• Ensure CRM and loyalty programs are implemented efficiently to drive sales revenue.
• Ensure compliance on all Visual Merchandising standards at all stores and train if necessary.
• Share store photos with Brand(s) in a timely manner.

• Guarantee that stores offer WOW customer service in stores via training and coaching.
• Work with Area/Store Managers to train & coach on-going basis staff in service standards.

• Conduct staff appraisal and quarterly performance review.
• Improve staff morale leading to positive and dynamic working attitude and environment.
• Maintain general and acceptable staff working conditions.
• Support all Managers to maintain productivity and retail/restaurant operational standards and in area of discipline, work performance, and sales.

• Bachelor\xe2\x80\x99s/Master\xe2\x80\x99s Degree in any discipline.

• 10-12 years of management experience in a comparable retail environment.

• Minimum of 5 years\xe2\x80\x99 experience in senior leadership/managerial capacity.

• Strong, independent leadership skills to manage and drive solutions.

• Good team building, interpersonal skills, and coaching and people development skills.

• Strong communication skills; able to communicate effectively with people at all levels.

• A team player with positive mental attitude, excellent communication and interpersonal skills.

• Strong project management skills.

• Strong analytical skills.

• Good business acumen; able to identify business trends and react quickly to the needs of the business.

• High level presentation, influencing & commercial negotiation skills.

• Willing to travel both locally and overseas.

• Fluent English in written and spoken. Able to converse in other language(s) is an added advantage.