Job Description

Business Analyst - Telecom Domain

Key Responsibilities

Requirements Analysis & Elicitation

Responsible to identify and define detailed functional specifications based on the business requirements document. Analyze and document the "to-be" business and operation processes based on the agreed requirements and/or function points, perform impact assessment and estimation. Monitor and manage risks/issues related to requirements and scope-creep. Participate in transitioning the requirements to the designers, and ensure a clear and complete understanding of the requirements. Assist in translating business requirements into test scenarios. Facilitate / provide "Train-the-Trainer" on application enhancements. Maintain up-to-date knowledge base related to application features and processes (subject matter expertise). Leverage

Telecom domain knowledge

to gather and analyze requirements for digital channels, OSS/BSS systems, billing, CRM, provisioning, and network-related applications.

Testing & Scope Management

Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request). Perform impact assessment and estimation for Project Change Requests. Provide Telecom-specific functional expertise in areas such as subscriber management, order management, mediation, and mobile payments.

Domain & Collaboration

Good knowledge in

Telecom services, policies, procedures, products (prepaid, postpaid, digital services, VAS)

, and industry best practices. Strong negotiation skills. Good team player with excellent interpersonal and communication skills. Strong working knowledge of relevant Telecom applications and development life cycles.
Prerequisites

Proven

experience in Business Analysis

within Telecom, Digital Channels, and Transaction Banking is highly desirable. Understanding of Technology (no coding experience required). Experience capturing, analyzing, and eliciting business requirements: Elaborating JIRA stories. Agile product development experience. Exposure to

Telecom systems such as OSS/BSS, billing, CRM, network integration, or digital channels

will be an advantage. Exposure to the iPhone/Android development lifecycle will be an added advantage. Should understand all levels of Software Development Life Cycle (SDLC). Articulate well with clarity in analyzing and writing business requirements. Not an order taker - able to challenge complex build needs and propose alternative solutions. A great team player who collaborates and communicates well with other BAs. Strong analytical and problem-solving skills. Strong presentation and meeting facilitation skills. Proactive and self-driven with initiative to thrive in a fast-paced environment to deliver and meet deadlines. Highly resourceful and self-motivated.
Benefits

Competitive salary (compensation will be based on experience) Medical insurance Yearly reward based on performance Casual work environment and attire A solid team behind you: great people who love what they do A fun culture which promotes learning and knowledge sharing Opportunities for personal and professional growth offerings from our in-house Learning @ Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences. Plenty of snacks (healthy and indulgent), beverages
Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM8,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person