Job Description

Overview

PURPOSE

Provides functional implementation and support for a number of modules the Airport management & operations portfolio (primarily in AMS).

KEY RESPONSIBILITIES

- Responsible for gathering managing and analyzing requirements for areas of responsibility ensuring sufficient effort is made to promote the best practices represented in the packaged functionality in the solutions.
- Represents SITA as an industry expert in their area of responsibility

- Assists in and takes ownership of estimates developed by less experienced staff and/or offshore providers.
- Coordinates the delivery testing and support of application changes related to own area of responsibility.
- Responsible for ensuring quality solutions are delivered to the customer on time and budget.
- Contributes to the development of application and process best practices and using a consultative approach gets buy-in from all stakeholders.\'

EXPERIENCE

- At least 5 years\xe2\x80\x99 experience in deployment or support of application software implementing systems and modules with experience of multiple full lifecycle implementations.

- Relevant exposure in airport operations & management including AMS system.

- Possess customer-facing and project management experience.

- Ability to carry out requirements gathering, configuring and modifying solutions using a structured approach.

- Experience working with diverse cultures and willing to travel primarily throughout the APAC regions during project delivery.

- Participate in a team dynamic.

- Represent the organization in Customer Teams

KNOWLEDGE & SKILLS

- Possess good knowledge of Airport operations and management

- Demonstrate strong knowledge of at least one application within the Airport operation.
- Demonstrate strong understanding of methodologies and practices.
- Demonstrate the ability to be the functional lead on project of medium complexity within own domain overseeing requirement analysis through implementation and/or support.
- Demonstrate understanding of technology and competitive positioning of technology - driven business solutions preferably applications/solutions.
- Demonstrate competent use of SITA\'s development and project tools.
- Demonstrate good knowledge of and ability to apply ITIL processes and standards for managing applications.
- Demonstrate good ability to cost projects of medium complexity with guidance.
- Specific experience of airline industry would be of beneficial.
- Strong software application skills (MS Excel Access Word PowerPoint Project).

- SQL and programming experience would be beneficial.

PROFESSION COMPETENCIES

• Accountability
• Application Maintenance & Support
• Application Testing
• Business Process Improvement
• Commercial Acumen
• Conceptual Thinking
• Conflict Resolution
• Contracts Management & Administration
• Data Analysis - Software
• External Resource Management
• IT Industry: Trends & Directions
• Managing Change to business process and solutions
• Managing Risk
• Requirements Analysis & Design
• Software Product Technical Knowledge
• Standards Procedures & Policies
• System and Technology Integration
• Technical Writing/Documentation
• Training Delivery

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Change Management
• Results Orientation
• Teamwork

EDUCATION & QUALIFICATIONS

- Airport Transport Industry experience

- University degree or equivalent preferably in Computer Science Engineering Mathematics or similar.
- Where applicable a recognised professional qualification is desirable

SITA